Raven Brim
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
Smart Pet
Richardson, Texas
01.2023 - 10.2024
- Tracked and analyzed sales and customer trends in order to maximize sales and revenue while minimizing expenses in all 3 locations.
- Prepared daily work schedules for and assigned tasks to 30+ employees, scheduled deliveries, and enforced company policy.
- Recruited, trained, supervised, and appraised staff.
- Managed budgets.
- Maintained statistical and financial records.
- Dealt with customer queries and complaints.
- Oversaw pricing and stock control.
- Ensured compliance with health and safety legislation.
- Developed and maintained store policies and procedures.
- Prepared promotional materials and displays.
- Coordinated stock replenishment processes as needed based on sales trends.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Store Manager
Dick’s Sporting Goods
Dallas, TX
01.2019 - 12.2022
- Supervised store operations and communicated areas of concern to
- Supervised store operations and communicated areas of concern to manager, increasing efficiency
- Provided monthly professional development opportunities, increasing employee retention
- Devised solutions to customer service complaints and product issues, improving customer satisfaction
Assistant Store Manager
Dollar General
Killeen, Texas
04.2015 - 11.2018
- Communicated with unsatisfied customers, providing logical and quick solutions to increase customer satisfaction
- Evaluated staffs current capabilities, identifying gaps, and develop training for areas of improvement
- Supervised store operations, including opening and closing, security, inventory management. employee schedules and timecards
- Conducted interviews as well as hiring
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
High School Diploma -
South Garland High School
Garland, TX06.2012
Skills
- Customer Service
- Account Updating
- Data Entry
- Account Management
- Technical Troubleshooting
- Product and Service Knowledge
- Documentation and Reporting
- Complaint Resolution
- Call Center Customer Service
- Escalation Management
- Ability to multi-task and navigate multiple systems
- OrganizationVerbal CommunicationFlexibleProblem SolvingEmpathetic
- Payment Processing
- Service Recommendations
- Call Management
- Customer Support
- Customer Satisfaction
- Order Fulfillment
- Inventory Control
- Technical Support
- Project Planning
- Document Management
- Schedule Management
Timeline
Retail Store Manager
Smart Pet
01.2023 - 10.2024
Store Manager
Dick’s Sporting Goods
01.2019 - 12.2022
Assistant Store Manager
Dollar General
04.2015 - 11.2018
High School Diploma -
South Garland High School