Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christina Washam

Jacksonville,FL

Summary

Proven leader with extensive experience as a Retail Store Manager at Aqua East Surf Shop, adept in inventory control and enhancing customer satisfaction. Skilled in POS system proficiency and fostering team collaboration, I've successfully driven sales growth and streamlined operations. My approach combines strong decision-making with a positive attitude, significantly contributing to business objectives and team development.

Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Overview

28
28
years of professional experience

Work History

Retail Store Manager

Aqua East Surf Shop
10.2006 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Managed store organization, maintenance, and purchasing functions.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
  • Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Seasonal Worker

Phantom Fireworks
06.1997 - 01.2006
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
  • Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
  • Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
  • Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
  • Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
  • Communicated with coworkers and management to report challenges.

Head Cashier

Old Navy
08.1997 - 10.2002
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.
  • Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
  • Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
  • Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

No Degree -

Florida State College
Jacksonville, FL

High School Diploma -

Orange Park High School
Orange Park, FL

Skills

  • Customer service
  • Quick learner
  • Positive attitude
  • Strong multi-tasking
  • Strong work ethic
  • Time management strength
  • Retail operations
  • Collaboration
  • Store opening/closing procedures
  • Problem-solving
  • Task prioritization
  • Cash handling
  • Highly motivated
  • Attention to detail
  • Multi-tasking skill
  • Stockroom management
  • Dependable and hardworking
  • Employee training
  • Decision-making skill
  • Adaptability and dependability
  • Friendly and outgoing
  • Stock replenishment
  • Dependable and reliable
  • Safety management
  • Punctuality
  • Sales growth
  • Troubleshooting skills
  • Policy enforcement
  • Inventory control
  • Time management
  • Verbal/written communication
  • Store maintenance
  • Stall cleaning and disinfecting
  • Training and coaching
  • Refunds and exchanges
  • Merchandise strategizing
  • Flexible schedule
  • Visual merchandising
  • Opening and closing procedures
  • Scheduling
  • Emergency procedures
  • Point of sale operation
  • Sales leadership
  • Cashier training
  • Shift scheduling
  • Drawer balancing
  • Goal setting
  • Price verification
  • Detail-oriented
  • Employee scheduling
  • Cash register operation
  • Staff management
  • Cash handling expertise
  • Hiring and training
  • POS system
  • Retail employee training
  • New hire training
  • Upselling and cross selling
  • Returns processing
  • Vendor collaboration
  • Meticulously detail-oriented
  • POS system proficiency
  • Sales promotion
  • Visual display
  • Merchandise planning
  • Incident reporting
  • Property maintenance
  • POS system troubleshooting
  • Credit card processing
  • Loss prevention
  • Bank deposits and reconciliation
  • Merchandising
  • Promotional pricing adjustments
  • Reporting and documentation
  • High-volume transaction handling
  • Mobile payment systems
  • Hiring management
  • Reporting
  • Team discipline management
  • Loyalty program management
  • Point of sale systems
  • Store policies
  • Training and mentoring
  • Customer relations
  • Product knowledge
  • Clear communication
  • POS systems
  • Money handling
  • Product merchandising
  • Customer engagement
  • Sales expertise
  • Workload prioritization
  • Friendly and positive
  • Store merchandising
  • Supply ordering
  • Bank and safe deposits
  • Customer service management
  • Seasonal planning

Languages

English

Timeline

Retail Store Manager

Aqua East Surf Shop
10.2006 - Current

Head Cashier

Old Navy
08.1997 - 10.2002

Seasonal Worker

Phantom Fireworks
06.1997 - 01.2006

No Degree -

Florida State College

High School Diploma -

Orange Park High School

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Christina Washam