Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cassandra Auguste

Jacksonville,FL

Summary

Dynamic professional with experience as a Returns Associate at Coach/Tapestry, adept at processing refunds and enhancing productivity. Proven ability to elevate customer satisfaction through effective communication and quality assurance. Skilled in point of sale systems and committed to maintaining safety regulations in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Returns Associate

Coach/Tapestry
10.2025 - Current
  • Process retail and individual return items by entering the information correctly in the computer.
  • Help increased productivity across different departments.
  • Maintain company processing standards across 100% product lines.
  • Adhere to company safety guidelines to minimize warehouse accidents.

Assistant Store Manager

Dollar Tree
06.2023 - 10.2025
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Education

Bachelor of Interdisciplinary Studies -

Florida International University
Miami, FL
05-2023

Skills

  • Point of sale systems
  • Refunds processing
  • Safety regulations
  • Quality assurance
  • Refunds and exchanges
  • Customer service

Languages

Haitian Creole
Native or Bilingual

Timeline

Returns Associate

Coach/Tapestry
10.2025 - Current

Assistant Store Manager

Dollar Tree
06.2023 - 10.2025

Bachelor of Interdisciplinary Studies -

Florida International University
Cassandra Auguste