Jennifer Badial
Pueblo,CO
Summary
Dynamic retail associate known for strong communication and attention to detail. Experienced in training staff and resolving customer inquiries, committed to driving customer satisfaction and operational excellence.
Overview
22
22
years of professional experience
Work History
Retail Sales Associate
Flame Liquor
Pueblo, Colorado
06.2021 - 04.2026
- Assisted customers in selecting products and provided product knowledge.
- Processed transactions accurately using point-of-sale systems.
- Addressed customer inquiries and resolved issues promptly, ensuring a positive shopping experience.
- Trained new associates on store policies and procedures.
- Greeted customers and assisted in locating requested items, enhancing overall satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Leveraged product knowledge to recommend items aligned with customer preferences and needs.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Operated point-of-sale systems accurately to process payments from customers.
Team Lead
Innotrac
Pueblo, Colorado
09.2004 - 10.2010
- Developed onboarding program to train new employees on company policies and operational procedures.
- Resolved complex customer inquiries and issues through effective problem-solving.
- Developed training materials to improve team knowledge of products and services.
- Resolved escalated issues from team members or customers in an efficient manner.
- Handled credit card payments and returns, and payment refund to credit cards of customers.
- Collaborated with sales, marketing, and IT teams to facilitate seamless service delivery.
- Handled customer inquiries and complaints in a professional manner.
Manager in Charge
Taco Casa
Pueblo, Colorado
09.2004 - 09.2005
- Resolved customer complaints promptly, enhancing service excellence and customer loyalty.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer relations.
- Trained and mentored staff, improving customer service interactions and satisfaction.
- Monitored employee performance, offering feedback and guidance to improve team effectiveness.
- Delegated work to staff, setting priorities and goals.
- Facilitated communication between management and team members for operational clarity.
- Implemented health and safety standards for food preparation processes.
Education
GED -
Larimer County
Fort Collins, CO02-1997
Some College (No Degree) - Cosmotology
IntelliTec College
Pueblo, COSkills
- Point-of-sale operation
- Point of sale systems
- Transaction processing
- Money handling
- Customer service
- Stock replenishment
- Stocking and receiving
- Store operations
- Visual merchandising
- Attention to detail
- Time management
- Adaptability
- Teamwork
- Team leadership
- Problem solving
- Reliability
- Communication skills
- Written communication
- Conflict resolution
- Flexible schedule
- Customer service
- Point of sale systems
Timeline
Retail Sales Associate
Flame Liquor
06.2021 - 04.2026
Team Lead
Innotrac
09.2004 - 10.2010
Manager in Charge
Taco Casa
09.2004 - 09.2005
GED -
Larimer County
Some College (No Degree) - Cosmotology
IntelliTec College