Amayiah O’Grady
Bay Shore
Summary
Professional with extensive experience in customer service and cash handling, demonstrating proficiency in processing transactions and maintaining accurate records. Successfully managed point-of-sale operations, ensuring efficient transaction completion while adhering to company policies and security protocols. Developed strong relationships with customers through effective communication and problem resolution, contributing to enhanced customer satisfaction and loyalty. Proven ability to work collaboratively within a team environment, participating in training sessions to improve product knowledge and sales techniques.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Retail Sales Associate
Pandora
Bay Shore
05.2023 - Current
- Offered suggestions for additional items that may be of interest to customers.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Promoted special offers and discounts to encourage additional purchases.
- Participated in team meetings and training sessions.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated product features to customers.
- Handled customer complaints in a professional manner.
- Provided product information and answered customer questions.
- Operated point-of-sale systems accurately to process payments from customers.
- Inspected purchased items for defects before handing them over to customers.
- Tracked inventory levels throughout the day and restocked items as needed.
- Kept informed about new products arriving at the store on a regular basis.
- Stocked shelves with merchandise according to company standards.
- Assisted customers with finding the right product for their needs.
- Organized displays to attract customers and promote sales.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Initiated friendly conversation with customers to determine level of assistance required.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Created price tags and merchandise signs for new items.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Used product knowledge to suggest items to match client needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Answered questions about current promotions and resolved issues according to store policies.
- Cross-sold products and services to increase average transaction value.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Assisted in the preparation and execution of physical inventory counts.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Addressed customer questions and concerns regarding products and services.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Bagged or packaged purchases and wrapped gifts.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Fundraiser Volunteer
Love 4 Lance Fundraiser
Deer
06.2025 - 06.2025
- As an extra volunteer, recommend to volunteer from my current job; I helped with anything the fundraising manager’s needed with setting up the fundraiser.
- Helped with setting up prize tables for anyone who purchases raffle tickets
- Helped with prepping raffle tickets
- Helped with putting up any signs that needed to be up
- Helped to promote and sell multiple raffle tickets to raise more money
- Helped make sure with my team that everything was going smoothly and well at the fundraiser
- Helped move prizes with team to the winners of the raffle
- Contributed to the fundraiser by also buying items at the fundraiser that would go towards cause (anything sold like buying off extra tickets, flowers that weren’t being sold As well as food)
- Any help that was needed was taken care of
Education
Bay Shore Highschool
Bay Shore, NYSkills
- Customer service
- Product knowledge
- Sales promotion
- Visual merchandising
- Cash handling
- Team collaboration
- Conflict resolution
- Loyalty program management
- Product demonstration
- Relationship building
- Brand representation
- Sales expertise
- Stocking and receiving
- Calm demeanor
- Display setup
- Price tagging
- Professional appearance
- Friendly and outgoing
- Returns and exchanges
- Product promotions
- Merchandise display
- Retail merchandising expertise
- Customer needs assessment
- Suggestive selling
- Fashion sense
- Product recommendations
- Store opening and closing
- Positive and professional
- Reliability and punctuality
- Stock replenishment
- Teamwork and collaboration
- Problem-solving
- Loyalty promotion
- Trend awareness
- Upselling and cross selling
- Customer engagement
- Product demonstrations
- Point of sale operation
- Dispute mediation
- Verbal and written communication
- Point-of-sale system
- Point of sale systems
- Visual display arrangement
- Shelf stocking
- Independent judgement
- Open-ended questioning
- Store organization
- Point-of-sale operation
- Sales trends
- Interpersonal and written communication
- Rapport development
- Regulatory compliance
- Customer follow-up
- Barcode scanning
- Cross-selling techniques
- Sales goal achievement
- POS system operations
- Upselling strategies
- Gift card management
- Product merchandising
- Money handling
- Department reset
- Stockroom safety procedures
- POS system operation
- Display building
Accomplishments
- I was an high honors student in majority of Middle school going into high school; in Bayshore Middle school to Bayshore High school
- In September of 2020 through 2021, I was in High honors for high honor role.
- In September of 2021-2023, I was in honors English
- As well as Honors Social Studies in 2020-2021
- I was an Ib (international baccalaureate) student for two years in history of the americas and in Global History from September of 2022 to June of 2024
- I was in college Latin and college algebra in 2023-2024
- I graduated in June of 2024 with Honors
Affiliations
- I excelled in art, I love art
- I Love reading books and watching movies, I was well in writing as well
- I love forming new bonds and communicating with people, as to why I love retail
- I Love science and studies of the body, environment, and into outer space
- Math never came as easy to me, but it doesn’t mean I’m bad at it I could definitely figure out Problems on my own with a few pointers
- I am always open to learning, and learning new things to broaden my horizon is always something I look forward to, so I’m easy to mold and follow directions well
- I do like to do volunteer work, and ever since I’ve had that experience working as an extra staff at a fundraiser, it was very enjoyable, new people and new experiences.
References
References available upon request.
Timeline
Fundraiser Volunteer
Love 4 Lance Fundraiser
06.2025 - 06.2025
Retail Sales Associate
Pandora
05.2023 - Current
Bay Shore Highschool