Jaidyn (Dakota) Halliday
Port Huron,MI
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Willing to learn and very interested in learning new skills a very hands on learner with the intent to build new skills
Overview
3
3
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work History
Retail Sales Associate
Ups store
Port Huron, MI
12.2025 - Current
- Greeted customers and assisted in locating items, contributing to enhanced customer satisfaction and loyalty.
- Completed transactions in an efficient manner while providing excellent customer service.
- Processed transactions accurately using point-of-sale system.
- Guided customers in selecting shipping systems tailored to individual needs, enhancing overall customer experience.
- Recommended complementary items to customers, driving higher average transaction value.
- Provided product information and answered customer questions.
- Managed high-pressure situations calmly, resolving customer conflicts through effective problem-solving and interpersonal skills.
- Demonstrated knowledge of products and services available in the store.
- Maintained cleanliness and organization of merchandise displays.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Crew Member
Tim Horton's
Port Huron, MI
11.2025 - 12.2025
- Engaged customers to deliver exceptional service and promptly resolve inquiries, enhancing customer satisfaction.
- Prepared and served food and beverages to customers efficiently.
- Performed cashier duties, including taking orders, processing payments, and providing change, ensuring accurate transactions.
- Operated cash register and processed customer transactions accurately.
- Assisted team members during peak hours to maintain smooth operations and support service efficiency.
- Maintained cleanliness of dining area and kitchen equipment daily.
- Followed safety and health regulations in food preparation and service.
- Trained new crew members on operational procedures and customer service standards, enhancing team readiness.
- Organized and stocked supplies in designated areas to ensure availability for operations. and organized inventory to facilitate workflow efficiency.
Behavioral Job Coach
Rising stars academy
Richmond, MI
01.2025 - 12.2025
- Assisted clients in developing job skills through tailored coaching sessions.
- Provided ongoing support and guidance during job search processes.
- Documented client progress through regular assessments and updates, tailoring strategies to enhance job readiness.
- Collaborated with employers to identify suitable job placements for clients.
- Built partnerships with local businesses to secure job placements for clients.
- Facilitated workshops to enhance communication and interpersonal skills.
- Provided guidance, support, and feedback to clients on their progress.
- Assisted individuals in identifying and addressing their disabilities to facilitate career planning. and put together career plans.
- Monitored client behaviors and documented results according to agency standards.
- Identified environmental triggers for client behaviors and developed management strategies to address them.
- Collaborated with other professionals such as psychiatrists, psychologists, social workers, and teachers to ensure the best possible care for clients.
- Taught relaxation techniques such as yoga or deep breathing exercises to help reduce stress levels.
- Created individualized treatment plans based on assessment results.
- Prepared patients for self-management and decision-making responsibilities.
- Oversaw multiple client caseloads, ensuring timely and consistent support.
Counter Person
What the fry
Port Huron, MI
06.2024 - 12.2024
- Engaged with customers to take orders and address inquiries, enhancing overall dining experience.
- Provided excellent customer service in a fast-paced food environment.
- Assisted customers in selecting menu items.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions, and orders.
- Managed cash register operations and processed customer transactions accurately.
- Balanced cash drawers accurately at each shift's end. at end of each shift.
- Followed company policies related to cash handling procedures.
- Delivered quality customer service while managing multiple tasks to support operational flow.
- Prepared and served food items following safety and quality standards.
- Collaborated with kitchen staff to coordinate food preparation and service timing.
- Assisted team members during busy periods, ensuring seamless service and improving customer satisfaction.
- Maintained cleanliness of work area and ensured compliance with health regulations.
- Offered information regarding sale promotions and new products.
- Cleared trash from work areas to maintain cleanliness during shift.
Banquet Server
City flats hotels
Port Huron, MI
01.2024 - 06.2024
- Provided prompt, friendly service to all guests during banquets or catered events.
- Served food and beverages to guests in a timely manner.
- Responded promptly to guest requests and inquiries, ensuring satisfaction during events.
- Monitored guest satisfaction and addressed needs to maintain positive experiences throughout events.
- Maintained cleanliness of dining and serving areas throughout events.
- Ensured proper presentation of food and beverage displays.
- Coordinated with kitchen staff to streamline service and enhance overall guest experience.
- Followed safety and sanitation guidelines while handling food items.
- Set up banquet tables and chairs according to event specifications.
- Established serving stations with organized food displays for efficient service. with organized food displays for efficient service. for serving meals according to established guidelines.
- Restocked buffet stations with fresh dishes to ensure availability for guests. with prepared dishes.
- Cleared away used plates and utensils following end of meal service.
- Served beverages and appetizers to guests in an efficient manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes and cleared tables after each course, maintaining a tidy environment to support overall guest satisfaction.
- Assisted with the breakdown and clean-up of event spaces.
- Provided exceptional service to high volume of daily customers.
Server
Dennis Restaurant
Fort gratiot, MI
09.2022 - 12.2023
- Delivered exceptional customer service in high-pressure dining environment, enhancing guest experience.
- Provided exceptional service to high volume of daily customers.
- Ensured customer satisfaction through attentive service and prompt response to needs.
- Took food and beverage orders accurately and efficiently from guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Delivered food and drinks to tables promptly, ensuring guest satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Coordinated with kitchen staff to ensure timely meal preparation and delivery, enhancing service flow.
- Maintained cleanliness and organization of dining areas and service stations.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed payments using point-of-sale system for accurate transactions.
- Resolved customer complaints calmly, maintaining a positive dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Informed customers of daily specials and signature menu items.
- Coordinated customer reservations to optimize seating arrangements. for optimal seating arrangement. and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Restocked service areas with necessary supplies to maintain efficiency during busy periods. with supplies during slow periods.
- Refilled condiment containers to ensure availability for customers and napkin containers during slack periods.
- Demonstrated enthusiasm and knowledge of restaurant's menu and products to engage customers.
Education
High School Diploma -
Port Huron Northern High School
Port Huron, MI06-2024
Cosmetology Certificate - Cosmetology
Saint Clair Tec
Marysville, MI 09.2022 - 06.2024
Skills
- Customer service
- Point-of-sale operation
- Visual merchandising
- Product knowledge
- Transaction processing
- Conflict resolution
- Efficient communication
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Active listening
- Adaptability
- Calm demeanor
- Suggestive selling
- Data entry
- Retail sales
- Money handling
- Retail merchandising expertise
- Relationship building
- POS system operation
- Sales expertise
- Point of sale systems
- Order processing
- Reliability and punctuality
- Store opening and closing
- Sell souvenirs
- Stocking and receiving
Certification
- Drivers license
Languages
English
Native/ Bilingual
Affiliations
- Was apart of the technical national honor society for my time in vocational school tec
References
References available upon request.
Timeline
Retail Sales Associate
Ups store
12.2025 - Current
Crew Member
Tim Horton's
11.2025 - 12.2025
Behavioral Job Coach
Rising stars academy
01.2025 - 12.2025
Counter Person
What the fry
06.2024 - 12.2024
Banquet Server
City flats hotels
01.2024 - 06.2024
Server
Dennis Restaurant
09.2022 - 12.2023
Cosmetology Certificate - Cosmetology
Saint Clair Tec
09.2022 - 06.2024
High School Diploma -
Port Huron Northern High School