Jeremy Ocampo
Chino,CA
Summary
Highly skilled Returns Associate with experience in handling customer returns, processing refunds, and maintaining accurate inventory. Strong communication skills combined with an ability to solve problems efficiently ensure smooth operations within return departments. Demonstrated success in building positive relationships with customers and team members, ensuring high satisfaction levels and enhancing overall operational productivity.
Overview
5
5
years of professional experience
Work History
Returns Associate
Canyon Bicycles USA
Rancho Cucamonga, CA
08.2024 - Current
- Processed credit card refunds according to established guidelines set forth by the payment processor.
- Ensured that all merchandise was accurately priced prior to processing a return or exchange.
- Researched discrepancies between sales documents and actual products received from manufacturers and vendors.
- Verified that all returned items were in original condition and included proper packaging and accessories.
- Participated in daily cycle counts of returned merchandise stored in warehouse area.
- Provided feedback to management regarding any problems encountered during the returns process.
- Identified potential fraudulent activities associated with returns and exchanges.
- Processed customer returns and exchanges in accordance with store policy.
- Inspected returned items for damage before restocking them onto shelves or into inventory storage areas.
Bike Mechanic/Assembler
Canyon Bicycles USA
Ontario, CA
06.2023 - 08.2024
- Organized inventory of spare parts according to type, size and availability.
- Assembled high-end bikes from a bare frame to a complete bike.
- Inspected bikes for wear and tear, identified problems and replaced worn parts.
- Performed routine maintenance on bicycles such as cleaning, tuning, replacing cables and brake pads.
- Maintained a clean work environment by following safety protocols while repairing bikes.
- Demonstrated how to properly use tools when building bicycles.
- Diagnosed mechanical issues through visual inspection of the bicycle.
- Repaired flat tires using specialized tools such as tire levers, patch kits.
- Cleaned chains, derailleurs, brakes and other bike components.
- Tested newly assembled bikes for proper operation before.
- Completed specialized technical work, general maintenance and customer servicing.
Quality Control Inspector
Canyon Bicycles USA
Chino, CA
09.2022 - 06.2023
- Analyzed data from process control systems to identify trends in product quality.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Provided technical support to other departments regarding quality related topics and initiatives.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Verified the accuracy of product labels.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Trained new employees on proper use of test equipment and inspection techniques.
- Inspected high-end bikes coming in from overseas.
Package Handler
Fed Ex Ground
Chino, CA
01.2022 - 03.2022
- Stacked boxes onto pallets in an efficient manner.
- Maintained a clean work environment by removing debris from the loading dock area.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Labeled parcels accurately according to company guidelines.
- Organized packages according to type, size, destination, and other specifications.
- Resolved conveyor system issues by clearing jams and blockages.
Floor Staff Member
Regal Movie Theartre
Eastvale, CA
11.2021 - 01.2022
- Assisting guests efficiently, courteously, and accurately.
- Cleaning and maintaining theater facilities, including food preparation areas and auditoriums.
- Supporting a friendly, cinema-centric, guest service-oriented atmosphere through daily interactions with teammates and guests.
- Selling tickets.
- Working at the concession stand, selling food and snacks.
- Working as an usher.
Sales Associate
Tilly's World Of Jeans And Tops
Montclair, CA
11.2019 - 01.2022
- I was a part-time sales associate with multiple tasks. I have worked there for about two years. I love helping people find what they need, and making sure they are satisfied when they leave.
- I greeted customers as they walked in.
- I work at the register, where I also sign people up for our rewards program.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- I helped locate, package, and ship online orders.
Education
High School Diploma -
Garey Highschool
Pomona, CA05-2017
Skills
- Warehouse operations
- Shipping and receiving
- Logistics management
- Point of sale systems
- Complex problem-solving
- Quality assurance
- Complaint handling
- Refunds processing
- Software troubleshooting
- Customer service
- Refunds and exchanges
- Retail marketing
- Fast learning
Affiliations
- Played baseball for 12 years
- Just started snowboarding
- Video games
Timeline
Returns Associate
Canyon Bicycles USA
08.2024 - Current
Bike Mechanic/Assembler
Canyon Bicycles USA
06.2023 - 08.2024
Quality Control Inspector
Canyon Bicycles USA
09.2022 - 06.2023
Package Handler
Fed Ex Ground
01.2022 - 03.2022
Floor Staff Member
Regal Movie Theartre
11.2021 - 01.2022
Sales Associate
Tilly's World Of Jeans And Tops
11.2019 - 01.2022
High School Diploma -
Garey Highschool