BRIAH JONES
Joliet,IL
Summary
Results-oriented Cook Supervisor skilled in training staff and resolving complaints to enhance operational efficiency. Proven record in customer service, adept at prioritizing tasks and collaborating within teams to achieve goals. Effective in managing escalated support issues while maintaining high satisfaction levels through decisive communication and problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Returns Associate
Gap Inc.
Gallatin, TN
01.2022 - Current
- Prioritized tasks using time management strategies to enhance workflow
- Maintained organized work processes to support operational efficiency
- Operated forklift to safely and efficiently transport materials, products, and equipment
- Operated machinery and equipment in a fast-paced factory environment
- Assembled products according to specifications, ensuring quality standards were met
- Collaborated with team members to achieve production goals and meet deadlines
- Inspected finished products for defects or imperfections, making necessary adjustments.
- Packaged finished goods efficiently and securely for shipment or storage
- Trained new employees on machine operation, safety procedures, and company policies
- Safely operated heavy machinery such as forklifts or pallet jacks when required
Shipping and Receiving Clerk
Plastic Omnium
Gallatin, TN
02.2020 - 12.2022
- Delivered customer service while managing package intake.
- Processed incoming shipments and verified contents against purchase orders.
- Organized warehouse inventory for efficient retrieval and storage.
- Managed shipping logistics to ensure timely delivery of products.
Console Operator
ABC Technologies
Gallatin, TN
01.2019 - 01.2021
- Operated console, maintained cleanliness, assembled components, managed inventory, provided customer service, and practiced time management
- Operated console systems to monitor daily operations and ensure efficiency.
- Coordinated with team members to troubleshoot equipment issues promptly.
- Managed logging of operational data for system performance analysis.
Receptionist
Eye Care Plus
Hendersonville, TN
04.2017 - 05.2019
- Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.
- Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management Schedule patience appointment, counting the draw at the end of the day
- Greeted patients, guests, and visitors upon entry.
- Facilitated check-in process for guests, clients, and patients, enhancing first impressions and patient experience
- Assisted in signing in/out patients and guests
- Answered phones directed visitors
- Returned calls to Patients
- Responded to patient queries promptly
- Assisted guests and patients in scheduling appointments, improving access to services and reducing wait times
- Verified insurance and copayments
- Organized and processed mail, medical forms, and medical histories
- Handled payments, copays, and cash
- Took customers', patients', and guests' information
- Oversaw daily operations of medical office to ensure efficient patient flow and service delivery
- Prepared financial reports
- Faxed, copied, and scanned documents
- Handled prescription orders
Cook Supervisor
NHC
Gallatin, TN
05.2015 - 04.2018
- Trained workers in food preparation, service, sanitation, and safety procedures to maintain high standards.
- Greet and seat guests, and present menus and wine lists.
- Supervise and participate in kitchen and dining area cleaning activities.
- Resolve customer complaints regarding food service.
- Controlled inventory of food, equipment, small ware, and liquor, reporting shortages to ensure adequate supplies.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Assigned duties, responsibilities, and work stations to employees based on work requirements to optimize workflow.
- Evaluated nutritional needs of patients and planned special menus.
Deli Clerk
Greensboro Village
Gallatin, TN
06.2012 - 06.2017
- Prepared food items, including subs and sliced meats, while delivering excellent customer service and maintaining a clean, organized, and stocked workspace.
- Answered phones, provided information to callers, took messages, and directed calls to appropriate individuals.
- Maintained and updated databases to ensure accurate information entry and accessibility.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Schedule and confirm appointments for clients, customers, or supervisors.
Education
Associate of Applied Science - Criminal Justice
Volunteer State Community College
Gallatin, TN05-2017
Skills
- English Language
- Writing
- Customer service
- Active Listening
- Speaking
- Time management
- Computers and Electronics
- Critical Thinking
- Judgment and Decision Making
- Active Learning
- Billing
- Microsoft Excel
- Task prioritization
- Typing
- Inventory
- Phone etiquette
- Record keeping
- Teamwork
- Returns processing
- Customer support
- Greeting customers
- Excel
- Microsoft
- Warehouse operations
- Customer engagement
- Microsoft Word
- Productivity software
- Front desk
- Administrative experience
- Order processing
- Microsoft Office
- Data Entry
- Google Workspace
- Phone communication
- Ability to follow instructions
- Outlook
- Scheduling
- Data analysis
- Receptionist
- Client phone interaction
- Filing
- Clean workspace maintenance
- Computer operation
- Retail experience
- Retail operations
- Basic math
- Customer service
- Organization skills
- Customer service
- Ethics
- Inventory management
- Safety compliance
- Effective communication
- Problem solving
- Organization skills
- Time management
- Logistics support
- Material handling
- Returns inspection
- Inventory control
- Attention to detail
- Inventory management
- Customer complaint resolution
- Multitasking capacity
- Office administration
Certification
Driver's License
Languages
English
Personal Information
Title: Receptionist
Timeline
Returns Associate
Gap Inc.
01.2022 - Current
Shipping and Receiving Clerk
Plastic Omnium
02.2020 - 12.2022
Console Operator
ABC Technologies
01.2019 - 01.2021
Receptionist
Eye Care Plus
04.2017 - 05.2019
Cook Supervisor
NHC
05.2015 - 04.2018
Deli Clerk
Greensboro Village
06.2012 - 06.2017
Associate of Applied Science - Criminal Justice
Volunteer State Community College