Anel Gomez
Kankakee,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Returns Associate
Marshalls Retail Store
Bourbonnais, IL
11.2023 - Current
- Processed customer returns and exchanges in accordance with store policy.
- Assisted customers with resolving issues related to their return or exchange, such as locating receipts.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Excelled in exceeding daily credit card application goals.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Head Busser
Blue's Cafe
Kankakee, IL
08.2022 - 07.2023
- Assisted waitstaff in food and beverage service.
- Replenished napkins, straws, condiment containers, salt and pepper shakers as needed.
- Provided assistance to guests as needed throughout their dining experience.
- Ensured restaurant cleanliness by clearing and resetting tables quickly and efficiently.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned spills promptly and reported any hazardous conditions or equipment issues immediately.
- Communicated with kitchen staff to ensure timely delivery of meals.
- Maintained adequate supplies of condiments, silverware, and other items necessary for customer service.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Supported serving staff in delivering accurate and well-presented food orders.
Education
Bachelor of Science - Nursing
Olivet Nazarene University
Bourbonnais, IL05-2026
High School Diploma -
Bradley Bourbonnais Community Highschool
Bradley, IL05-2022
Skills
- Retail Marketing
- Customer Complaint Resolution
- Customer Service
- Product Knowledge
- Complaint Handling
- Interpersonal Skills
- Adaptability and Flexibility
- Customer Data Confidentiality
- Calm Under Pressure
- Senior leadership support
- [Language] Fluency
- Task Prioritization
- Computer Skills
Languages
Spanish
Professional
English
Professional
Accomplishments
Accepted into the National Honor society at Bradley Bourbonnais community high school for exceeding the minimum gpa requirement. Accepted into the TRI M music honor society. Accepted into the National Honor Society at Olivet Nazarene University for exceeding the minimum gpa requirement. Accepted a leadership position for the spiritual life and ministry team at Olivet Nazarene University. Accepted into the nursing program at Olivet Nazarene University,
Affiliations
- volunteering in community service
- research
- reading
- cooking
- baking
- writing
- gardening
- running
- weight lifting
References
References available upon request.
Timeline
Returns Associate
Marshalls Retail Store
11.2023 - Current
Head Busser
Blue's Cafe
08.2022 - 07.2023
Bachelor of Science - Nursing
Olivet Nazarene University
High School Diploma -
Bradley Bourbonnais Community Highschool
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