Madison Jones
Cortland,OH
Summary
Experienced with engaging with the public while performing excellent customer service and figuring out problems and solving them. 2 Years of experience in a warehouse, understanding customers' expectations for quality work as well as time management to get orders packed and ready for the truck in a timely manner.
Overview
6
6
years of professional experience
Work History
Returns Associate
TjMaxx
2150 Niles Cortland Rd SE, Warren, OH 44484
09.2024 - Current
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Handled cash transactions accurately, maintaining balanced registers.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Factory Worker
Transglobal
2614 N Park Ave, Warren, OH 44483
06.2024 - 08.2024
- Used equipment properly to avoid workplace hazards or injuries.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Inspected materials before assembly to verify compliance of quality control standards.
- Participated in safety drills, ensuring preparedness for emergency situations.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
Factory Worker
Bral Corporation
2610 N Park Ave, Warren, OH 44483
05.2022 - 06.2024
- Used equipment properly to avoid workplace hazards or injuries.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
- Contributed to reducing waste by implementing sustainable practices such as recycling or reusing materials when possible.
- Played key role in meeting tight production deadlines, ensuring on-time delivery of orders to clients.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
Crew Member
McDonalds
2171 Millennium Blvd, Cortland, OH 44410
06.2019 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from the management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Champion
5976 Mahoning Ave NW, Warren, OH 4448305-2022
Skills
- Shipping and Receiving
- Team collaboration
- Warehouse operations
- Product knowledge
- Customer service
- Refunds and exchanges
- Multitasking and organization
- Time management
- Customer engagement
- Integrity and honesty
- Safety awareness
- Heavy lifting
Languages
English
Full Professional
Timeline
Returns Associate
TjMaxx
09.2024 - Current
Factory Worker
Transglobal
06.2024 - 08.2024
Factory Worker
Bral Corporation
05.2022 - 06.2024
Crew Member
McDonalds
06.2019 - 05.2022
High School Diploma -
Champion