Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madison Jones

Cortland,OH

Summary

Experienced with engaging with the public while performing excellent customer service and figuring out problems and solving them. 2 Years of experience in a warehouse, understanding customers' expectations for quality work as well as time management to get orders packed and ready for the truck in a timely manner.

Overview

6
6
years of professional experience

Work History

Returns Associate

TjMaxx
09.2024 - Current
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Handled cash transactions accurately, maintaining balanced registers.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Factory Worker

Transglobal
06.2024 - 08.2024
  • Used equipment properly to avoid workplace hazards or injuries.
  • Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
  • Inspected materials before assembly to verify compliance of quality control standards.
  • Participated in safety drills, ensuring preparedness for emergency situations.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Inspected products and machines to maintain quality and efficiency.

Factory Worker

Bral Corporation
05.2022 - 06.2024
  • Used equipment properly to avoid workplace hazards or injuries.
  • Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
  • Contributed to reducing waste by implementing sustainable practices such as recycling or reusing materials when possible.
  • Played key role in meeting tight production deadlines, ensuring on-time delivery of orders to clients.
  • Collaborated with team members to meet daily production quotas, promoting a positive work environment.
  • Carefully packaged finished products and prepared for shipment.

Crew Member

McDonalds
06.2019 - 05.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from the management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.

Education

High School Diploma -

Champion
5976 Mahoning Ave NW, Warren, OH 44483
05-2022

Skills

  • Shipping and Receiving
  • Team collaboration
  • Warehouse operations
  • Product knowledge
  • Customer service
  • Refunds and exchanges
  • Multitasking and organization
  • Time management
  • Customer engagement
  • Integrity and honesty
  • Safety awareness
  • Heavy lifting

Languages

English
Full Professional

Timeline

Returns Associate

TjMaxx
09.2024 - Current

Factory Worker

Transglobal
06.2024 - 08.2024

Factory Worker

Bral Corporation
05.2022 - 06.2024

Crew Member

McDonalds
06.2019 - 05.2022

High School Diploma -

Champion

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Madison Jones