Jeffery Mason
Midvale,UT
Summary
Seasoned customer service professional with over 17 years of experience in diverse roles including Contact Center Representative and Member Services Representative. Proven track record in providing exceptional customer service, handling account transactions, and resolving customer inquiries. Eagerly seeking a Customer Service Rep role to leverage extensive experience and skills in customer satisfaction and retention.
Developed exceptional communication and problem-solving skills in member-focused environment, looking to transition into new field. Strong background in understanding and addressing member needs, ensuring high levels of satisfaction. Seeking to leverage these transferrable skills to make meaningful impact in new role.
Overview
13
13
years of professional experience
Work History
Member Experience Associate Financial Service II
Mountain America Credit Union
08.2024 - Current
- Assist members with account inquiries and concerns
- Suggestive selling both products and services solely based on member needs
- Educate members on how to better utilize their accounts and achieve financial success
Outfitter/Cashier
Cabela’s
10.2023 - 03.2024
- Assist customers with both cash debit and credit-type transactions
- Suggestive sell company credit card and rewards program
- Maintained cleanliness and orderly presentation of both cash lane and front-end merchandise
Concessions/CSR
FatCats
05.2023 - 09.2023
- Presents concession items to patrons while ensuring a clean and organized environment
- Promotes both complimentary and subscription-based membership plans, enhancing customer engagement
- Provides comprehensive assistance to customers across various store areas as needed
Event Staff/Security Staff
BEST Crowd Management
09.2021 - 03.2023
- Effectively managed crowd operations at a prominent university stadium, ensuring smooth event progression and attendee safety
- Offered comprehensive event support for various out-of-state concerts and boxing matches, contributing to the seamless execution of large-scale events
- Delivered an array of services including ticket-taking, ushering, and concierge services, in addition to providing personal security for performers, enhancing attendee experience, and event security
Event Staff/Security Staff
CSC
08.2012 - 03.2023
- Ensured crowd safety by diligently enforcing safety protocols
- Monitored and maintained secure access points for effective crowd management
- Collaborated with law enforcement to aid in maintaining order during events
Front End Cashier/Dining Room Associate
Raising Cane's
08.2022 - 12.2022
- Managed financial transactions, ensuring accurate processing, and delivering top-tier customer service
- Executed culinary preparation in line with set procedures, ensuring adherence to quality standards
- Upheld a high standard of cleanliness, maintaining an organized and efficient workspace
Member Services Representative
SoFi
01.2022 - 06.2022
- Delivered bespoke customer service, enhancing satisfaction and bolstering client retention rates
- Exhibited adaptability through completion of special assignments and collaborative assistance to peers
- Actively participated in team training and initiatives, contributing to the attainment of team objectives
Contact Center Representative
Cyprus Federal Credit Union
07.2021 - 09.2021
- Delivered high-quality customer service by assisting with account set-up, transfers, and security measures
- Handled processing of debit and savings account transactions, ensuring accuracy and efficiency
- Successfully coordinated both domestic and international wire exchanges
Online Service Center Banker
Wells Fargo
01.2020 - 06.2020
- Delivered comprehensive customer support for various banking services, including debit cards, checking accounts, and bill payments
- Oversaw the smooth execution of account transfers and the establishment of an effective online presence
- Managed escalated customer concerns, ensuring timely resolution and satisfaction
No One Dies Alone Volunteer
Intermountain Hospital
09.2015 - 09.2018
- Delivered empathetic companionship during critical, end-of-life transitions, ensuring comfort and dignity
- Extended emotional and spiritual support to patients and their families, aiding in coping with difficult circumstances
- Assisted in addressing the needs of patients and families, promoting an environment of care and understanding
Emergency Room Volunteer
Alta View Hospital
07.2012 - 12.2017
- Delivered vital support to medical staff and patients within a high-pressure emergency department setting
- Managed the timely and accurate transportation of patient samples to laboratory facilities, ensuring efficient processing
- Upheld stringent hygiene standards by maintaining the cleanliness of patient rooms post-discharge, contributing to a safe and comfortable environment
Jethead Member Services Specialist
Jet.com
09.2016 - 05.2017
- Provided exceptional customer support by promptly addressing and resolving inquiries, issues, and product concerns
- Managed order inaccuracies and delivery issues by facilitating necessary reorders, credits, and refunds to ensure customer satisfaction
Sales and Service Consultant
Wayfair
08.2015 - 08.2016
- Delivered consultative customer service for online orders, proficiently handling inquiries and resolving issues related to damaged products and promotional codes
- Demonstrated excellent customer relationship management skills by monitoring order status, resolving complaints, and successfully de-escalating challenging customer interactions
Education
Bachelor of Arts -
The Evergreen State College
Olympia, WA06.2001
Associate of Arts -
Bellevue College
Bellevue, WA06.1999
Skills
- Patience and composure
- Client relationship building
- Work ethic and integrity
- Customer focus
- Customer service focus
- Strong empathy
Timeline
Member Experience Associate Financial Service II
Mountain America Credit Union
08.2024 - Current
Outfitter/Cashier
Cabela’s
10.2023 - 03.2024
Concessions/CSR
FatCats
05.2023 - 09.2023
Front End Cashier/Dining Room Associate
Raising Cane's
08.2022 - 12.2022
Member Services Representative
SoFi
01.2022 - 06.2022
Event Staff/Security Staff
BEST Crowd Management
09.2021 - 03.2023
Contact Center Representative
Cyprus Federal Credit Union
07.2021 - 09.2021
Online Service Center Banker
Wells Fargo
01.2020 - 06.2020
Jethead Member Services Specialist
Jet.com
09.2016 - 05.2017
No One Dies Alone Volunteer
Intermountain Hospital
09.2015 - 09.2018
Sales and Service Consultant
Wayfair
08.2015 - 08.2016
Event Staff/Security Staff
CSC
08.2012 - 03.2023
Emergency Room Volunteer
Alta View Hospital
07.2012 - 12.2017
Associate of Arts -
Bellevue College
Bachelor of Arts -
The Evergreen State College
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