Cayla Bernard
Sweeny,US
Summary
Resourceful professional in emergency communications, recognized for high productivity and efficient task completion. Skilled in crisis management, rapid response coordination, and clear communication. Excel at prioritizing caller needs, multitasking under pressure, and utilizing empathy and decision-making to navigate challenging situations effectively.
Overview
6
6
years of professional experience
Work History
911 Dispatcher
Bay City Police Department
01.2024 - 06.2024
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Coordinated activities between multiple agencies during emergency situations.
- Used radio, telephone and computer system to update first responders with new information.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Provided pre-arrival instructions to callers in life threatening situations.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Front Desk Receptionist
Orthopedic Office
01.2019 - 06.2021
- Verifying insurance coverage and obtaining pre-authorization for services
- Streamlined front desk processes, optimizing patient check-in/out procedures and enhancing overall efficiency in a fast-paced orthopedic environment
- Facilitated smooth communication between patients, medical staff, and insurance providers, contributing to improved patient satisfaction and care coordination
- Streamlined front desk operations, optimizing patient flow and EMR data entry
- Enhanced insurance verification processes, improving pre-authorization success rates
- Implemented efficient scheduling system, reducing patient wait times and maximizing appointment utilization
- Improved billing accuracy through meticulous procedure coding
- Fostered seamless communication between patients, medical staff, and insurers
- Contributed to enhanced care coordination and patient satisfaction in orthopedic setting
- Managed comprehensive patient records, ensuring accurate documentation and timely updates
- Maintained strict confidentiality while facilitating smooth information flow
Deli Associate
Walmart
Sweeny, US
08.2018 - 09.2023
- Streamlined deli operations, reducing food waste and enhancing customer satisfaction
- Implemented efficient inventory management, leading to cost savings and improved product quality
- Fostered a cohesive team environment, improving communication and productivity
- Mentored new associates, ensuring smooth onboarding and consistent service standards
- Maintained meticulous food safety standards, ensuring compliance with health regulations
- Executed precise portion control, optimizing profitability while meeting customer expectations
- Engaged customers with product knowledge, driving upsells and repeat business
- Actively participated in store promotions, contributing to increased foot traffic and sales growth
Education
Associate Medical Office -
Brazosport Community College
05.2021
High School Diploma -
Sweeny High School
06.2014
Skills
- CPR
- Adaptability
- Stress Management
- Attention to Detail
- Time Management
- Team Collaboration
- Conflict Resolution
- Empathy
- Data Analysis
- Crisis Management
Timeline
911 Dispatcher
Bay City Police Department
01.2024 - 06.2024
Front Desk Receptionist
Orthopedic Office
01.2019 - 06.2021
Deli Associate
Walmart
08.2018 - 09.2023
High School Diploma -
Sweeny High School
Associate Medical Office -
Brazosport Community College