Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Shanitra Christine Lee

Jonesboro,GA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service RepresentativeHR Information ManagerGraphic DesignerMultimedia DesignerAssistant Manager

Work Type

Part TimeFull TimeContract WorkSeasonal Work

Location Preference

RemoteHybridOn-Site
Location: Jonesboro, GAFayetteville, GAAtlanta, GAPeachtree City, GAMcDonough, GA
Open to relocation: No

Important To Me

Work-life balanceWork from home optionFlexible work hours4-day work weekCareer advancement

Summary

Dependable professional with over 10 years of experience providing high volume, escalated support across diverse industries. Proven expertise in improving customer satisfaction by de-escalating complex issues and strengthening loyalty. A quick learning professional skilled in rapid software adaptation and process optimization, seeking to bring positive communication and collaboration to drive efficiency in a corporate service role.

Overview

18
18
years of professional experience

Work History

Rural Carrier Assistant Supervisor

U.S. Postal Service
10.2017 - 06.2025
  • Supervised mail sorting, loading, and delivery to residential and business addresses.
  • Assisted with mail collection, shipping, and receiving by efficiently handling containers and vehicles.
  • Resolved 10 – 20 email customer complaints daily regarding lost or delayed mail.
  • Assigned and monitored 15 - 25 delivery routes, managed equipment, and troubleshot issues to meet productivity goals.
  • Optimized over 1000 P.O. box units to ensure thorough compliance with record-keeping standards.
  • Increased customer satisfaction by resolving inquiries promptly.
  • Elevated route management, achieving production targets.

Bus Operator

Marta Mobility
12.2014 - 05.2016
  • Provided door-to-door transportation for passengers with disabilities.
  • Operated wheelchair lifts while ensuring adherence to ADA regulations.
  • Demonstrated effective communication, patience, and empathy to provide passengers with a safe and pleasant experience.
  • Addressed routing challenges by identifying and implementing more efficient alternative routes.
  • Established a consistent record of safe driving with no reported incidents.
  • Honored with the Customer Service Achievement Award.

Customer Service Representative

Ryla Teleservices
10.2009 - 12.2014
  • Conducted inbound and outbound interviews for the 2010 Census, ensuring profile completion.
  • Handled customer complaints, maintained AT&T accounts and facilitated policy renewals for Federal Long Term Care holders.
  • Executed 30 - 50 follow-up interviews to enhance data accuracy.
  • Resolved 50 – 70 calls daily upholding customer satisfaction.
  • Adjusted policy renewal processes for efficiency.

HR Information Manager

Georgia National Guard
06.2007 - 12.2009
  • Oversaw personnel records management per military regulations.
  • Collaborated with IT to resolve data integration issues, verified employee records with Payroll, and coordinated with Benefits Administration for accurate benefit updates.
  • Implemented security patches, monitored user access, and delivered technical support by identifying system discrepancies.
  • Maintained 100+ personnel records while improving compliance.
  • Resolved data issues, improving integration productivity.
  • Enhanced system security through proactive monitoring.

Education

Bachelor of Science - Multimedia Design and Development, Web Design and Development

Devry University
09-2017

Associate of Arts - Visual Communications

American Intercontinental University
04-2013

Skills

  • Time Management
  • Verbal and Written Communication
  • Problem Solving
  • Customer Service
  • Conflict Resolution
  • Adobe Creative Suite
  • Microsoft Office
  • Leadership

Timeline

Rural Carrier Assistant Supervisor

U.S. Postal Service
10.2017 - 06.2025

Bus Operator

Marta Mobility
12.2014 - 05.2016

Customer Service Representative

Ryla Teleservices
10.2009 - 12.2014

HR Information Manager

Georgia National Guard
06.2007 - 12.2009

Bachelor of Science - Multimedia Design and Development, Web Design and Development

Devry University

Associate of Arts - Visual Communications

American Intercontinental University

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Shanitra Christine Lee