Simone Morris
Jersey City
Summary
Customer Service Representative with a 20-year track record of success in diverse roles. Proven expertise in database management, communication, and data entry, with a keen understanding of the UPS and USPS labeling system. Recognized for fostering innovative work environments and motivating team members to surpass their goals. Committed to delivering high-quality customer service, leveraging robust numerical data entry skills and meticulous error rate management. Excels in maintaining positive relationships with customers, ensuring timely and efficient delivery of services.
Hardworking and reliable Rural Carrier Associate with proven dedication to quickly pick up new assignments. Devoted to customer satisfaction and consistently exceeding performance targets. Safe driver with efficient and organized approach.
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Overview
14
14
years of professional experience
Work History
Rural Carrier Assistant (RCA)
USPS
Jersey City
05.2023 - Current
- Delivered and picked up mail for assigned addresses in the Post Office market, ensuring its safety and timely delivery
- Organized mail into an efficient system for sequential delivery
- Maintained established schedule for delivering mail on foot or in a vehicle
- Collected outgoing mail on the route and returned it for sorting and delivery
- Assisted customers with their postal needs, including providing change of address forms and selling postage
- Maintained the route even during adverse weather conditions
- Used a portable scanner to track parcels and pieces of mail
- Effectively communicate with customers and provide excellent customer service while delivering mail and packages.
- Provide excellent customer service by addressing and resolving customer inquiries and concerns
- Ensure the accurate recording of all collected mail and deliveries made during each shift, providing detailed reports to supervisors.
- Delivered mail and packages efficiently to rural customers daily.
- Sorted incoming and outgoing mail based on delivery routes.
Fulfillment Representative/Customer Service Support Representative
Macys Department Store
Woodbridge
09.2014 - 08.2023
- Provided exceptional customer service to enhance shopping experience.
- Assisted customers in locating products and answering inquiries.
- Processed transactions accurately at the point of sale system.
- Trained new staff on store policies and customer service protocols.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Data Entry Clerk
Citibank
Fort Lee
02.2011 - 07.2014
- Entered data into company databases with high accuracy and attention to detail.
- Reviewed documents for completeness and ensured proper filing in electronic systems.
- Maintained organized records for easy retrieval and reference by team members.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Verified accuracy and completeness of data entry into the database system.
Education
High School Diploma -
Henry Snyder High School
Jersey City, NJ06.1992
Skills
- UPS and USPS labeling system
- Communication
- Motivating management
- Packing policies & techniques
- Data entry
- 10-key pad
- Numerical data entry
- Error rate management
- Document scanning
- Database management
- Route optimization
- Mail sorting
- Parcel tracking
- Transaction processing
- Fulfillment coordination
- Data entry accuracy
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- Training and development
<Enter your own>
Age: 50
Timeline
Rural Carrier Assistant (RCA)
USPS
05.2023 - Current
Fulfillment Representative/Customer Service Support Representative
Macys Department Store
09.2014 - 08.2023
Data Entry Clerk
Citibank
02.2011 - 07.2014
High School Diploma -
Henry Snyder High School
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