Lauren Johnson
Prospective Employee
Alexander,NC
Summary
Seeking employment after a brief stint out of the work force. I bring a range of skills to the work environment. I have an eagerness to learn and a want to make a cohesive transition into my position. Having worked in many different types of front and back facing jobs, I have developed skills that allow me to work with the public and be behind the scenes; helping to keep a small business or a large corporation running.
Overview
4
4
years of professional experience
103
103
years of post-secondary education
1
1
Language
Work History
Rural Carrier Assistant (RCA)
United States Post Office
Leicester/Marshall, NC
11.2019 - 03.2022
- Delivered mail and packages to customers on prescribed route while processing money orders and stamp purchases in field.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Safely lift oddly shaped packages and systematically load them into delivery vehicle, along with prolonged periods of standing
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Trained and guided new hires on the niche practices of the United States Postal Service
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Signed and received mail with signature requirements upon delivery and loading.
Front End Supervisor
Zen Skincare And Waxing Studio
Asheville, NC
04.2018 - 03.2019
- Checked guests in and out
- Assisted with retail sales
- Communicated with service staff to support guest experience as necessary
- Opening and closing duties
- Updated client data, appointment bookings, retail inventory and generating related sales reports
- POS - point of sale systems/cash management
- Inventoried, ordered and stocked salon product line.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
Spa Concierge
Omni Hotels & Resorts
Asheville, NC
05.2017 - 11.2017
- Prepared spaces for guest arrival, including cleaning, sanitation, stocking/restocking supplies, and replacing linen.
- Greeted guests, providing information and directions as necessary.
- Participated in periodic product inventory as directed.
- Conducted tours of the spa and related facilities.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Barista
Starbucks
Canton, NC
06.2016 - 11.2016
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong interpersonal skills to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prioritized drink requests while managing interruptions.
- Cultivated ability to recall customers' names and address each by name.
Education
Bachelor of Arts - Mass Communication
University of North Carolina At Asheville
Asheville, NC 2017.08 - 05.2019
Bachelor of Arts - Mass Communication
University of North Carolina At Wilmington
Wilmington, NC 2017.01 - 05.2017
Associate of Arts - undefined
Haywood Community College
Clyde, NC 09.2015 - 05.2017
Associate of Arts - undefined
Asheville Buncombe Technical Community College
Asheville, NC 09.2013 - 05.2014
High School Diploma - undefined
Pisgah High School
Canton, NC 08.2009 - 06.2013
Skills
Team supervision
Timeline
Rural Carrier Assistant (RCA)
United States Post Office
11.2019 - 03.2022
Front End Supervisor
Zen Skincare And Waxing Studio
04.2018 - 03.2019
Spa Concierge
Omni Hotels & Resorts
05.2017 - 11.2017
Barista
Starbucks
06.2016 - 11.2016
Associate of Arts - undefined
Haywood Community College
09.2015 - 05.2017
Associate of Arts - undefined
Asheville Buncombe Technical Community College
09.2013 - 05.2014
High School Diploma - undefined
Pisgah High School
08.2009 - 06.2013
Bachelor of Arts - Mass Communication
University of North Carolina At Asheville
2017.08 - 05.2019
Bachelor of Arts - Mass Communication
University of North Carolina At Wilmington
2017.01 - 05.2017