Your Name
Summary
Dynamic Principal Technical Manager at Oracle Corporation with a proven track record in product strategy and regulatory compliance. Achieved 15% annual revenue growth while enhancing user experience and optimizing processes. Expert in data analytics and agile delivery, driving significant improvements in product lifecycle management and customer retention.
Overview
24
24
years of professional experience
1
1
Certification
Work History
PRINCIPAL TECHNICAL MANAGER – PRODUCT
Oracle Corporation
05.2011 - 11.2023
- Led strategy, development, and delivery of global IRT/RTSM Clinical Trials suite, managing full product lifecycle for regulated SaaS platform.
- Drove business outcomes, achieving 15% annual revenue growth and 35% reduction in post-delivery support costs through process optimization.
- Defined multi-year product roadmap aligned with business strategy; delivered all major releases on time.
- Directed RTSM platform vision and strategy, expanding product reach by 15% through market-driven enhancements.
- Established KPIs and analytics frameworks to monitor performance, reducing defect leakage by 20% and improving NPS by 25 points.
- Collaborated with UX/UI and Clinical teams to implement user feedback, enhancing satisfaction and retention.
- Oversaw FDA/EMA compliance for all releases, achieving 100% audit success and decreasing audit turnaround time by 30%.
- Implemented pricing strategies based on user segmentation, increasing average deal size by 8% and customer retention to 90%.
PROJECT MANAGEMENT LEADER – TEAM LEAD / SITE LEAD
DXC Technologies, Hewlett Packard Enterprise
08.2007 - 05.2011
- Led design, development, and delivery for DPS Prepaid Suite, serving major financial clients.
- Managed global teams across multiple shifts to ensure 24/7 product support and seamless releases.
- Directed end-to-end delivery for PAS, PAT, Consumer Portal, and VRU modules.
- Achieved 100% SLA adherence in incident resolution for high-priority production issues.
- Served as single point of contact for customers, ensuring proactive communication and alignment.
- Created architecture diagrams, risk registers, and knowledge base documents to standardize processes.
- Reduced testing time and issue recurrence by 25% through offshore QA integration.
- Grew team size from 6 to 15, establishing a scalable offshore delivery model.
SENIOR BUSINESS SYSTEM ANALYST II – TEAM LEAD
Tech Mahindra
12.2003 - 08.2007
- Delivered custom healthcare solutions for clients like Lighthouse International LLC, CIGNA, and Blue Cross Blue Shield.
- Oversaw development and implementation processes from design to post-deployment support.
- Designed and developed Electronic Vision Rehabilitation Requirement (EVRR) application from concept to production.
- Managed team of 5 developers, maintaining quality standards and ensuring compliance.
- Conducted JAD sessions for Custom Benefit Build (CBB) modernization, facilitating legacy system migration.
- Improved document access efficiency by 40% through development of IRPS integrated with FileNET.
- Participated in quality audits and process reviews to ensure customer compliance and issue resolution.
- Delivered EVRR project on time and under budget, enhancing rehabilitation operations for Lighthouse International.
ASSOCIATE CONSULTANT – TECH LEAD
Polaris Consulting & Services Ltd.
04.2000 - 12.2003
- Developed and maintained On-US and Off-US ATM applications for Citibank across North America and Europe.
- Collaborated with global teams on high-volume financial transactions, ensuring system reliability and regulatory compliance.
- Designed, developed, and tested ATM applications for balance inquiry, withdrawal, transfer, and deposit operations.
- Authored requirement documents and maintained high-level designs and database architecture.
- Provided troubleshooting and performance tuning for hardware and software issues in production environments.
- Supported QA and production teams during deployment, achieving zero downtime during release transitions.
- Delivered multiple Citibank ATM software releases across geographies.
- Reduced testing effort by 25% through creation of reusable testing frameworks.
Education
Master of Science - Software Technology
Bharathidasan University
Tamil Nadu, INDIABachelor of Commerce -
University of Madras
Chennai, Tamil Nadu, INDIASkills
- Product strategy and vision
- Regulatory compliance leadership
- Data analytics and insights
- Product road mapping and lifecycle management
- Audit readiness for FDA/EMA/MHRA
- User experience optimization
- Agile delivery governance
- P&L ownership and financial optimization
- Digital health innovation
Accomplishments
- Product Tools: Jira, Aha!, Confluence, Azure DevOps, ServiceNow
- Tech Stack: Oracle, SQL, REST APIs, Java, XML, AWS
- Analytics: Power BI, Tableau, Google Analytics
- Methodologies: Agile, Waterfall, Scaled Agile (SAFe)
Certification
Certified Scrum Product Owner (CSPO) – Scrum Alliance PMP – Project Management Institute ITIL Foundation Certification Oracle Cloud Infrastructure (OCI) Fundamentals
Affiliations
- Karaoke Singing, Community Services
Timeline
PRINCIPAL TECHNICAL MANAGER – PRODUCT
Oracle Corporation
05.2011 - 11.2023
PROJECT MANAGEMENT LEADER – TEAM LEAD / SITE LEAD
DXC Technologies, Hewlett Packard Enterprise
08.2007 - 05.2011
SENIOR BUSINESS SYSTEM ANALYST II – TEAM LEAD
Tech Mahindra
12.2003 - 08.2007
ASSOCIATE CONSULTANT – TECH LEAD
Polaris Consulting & Services Ltd.
04.2000 - 12.2003
Master of Science - Software Technology
Bharathidasan University
Bachelor of Commerce -
University of Madras