Maria LastEspinoza
Always Best Care
2
years of professional experience
Work History
Caregiver Attendant
2 Years- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Administered medication as prescribed, ensuring compliance with health care plans.
- Supported mobility and physical therapy exercises, encouraging client engagement and progress.
- Maintained accurate and timely documentation of client care and observations.
- Communicated effectively with family members about client needs and progress updates.
- Collaborated with healthcare professionals to develop personalized care plans for clients.
Customer Service Representative
5 Months- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Assisted in training new team members on customer service protocols and software systems.
- Collaborated with cross-functional teams to ensure seamless communication across departments.
- Managed customer accounts, updating records and processing requests efficiently.
- Monitored customer feedback to identify trends and recommend improvements to services.
- Implemented solutions to enhance customer satisfaction, contributing to positive client experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Associate of Science - Social Work
Skills
Customer Service Professional
responsible
integrity
Team player and always on time to work.
CERTIFICATION AND AGREEMENT
I certify that all the information provided in this application and in support of this selection process (i.e., resume) herein is true and complete to the best of my knowledge. I agree and understand that omissions, misstatements and falsifications may cause forfeiture on my part of all eligibility to any employment with the State of Arizona and may be cause for rejection of this application, removal of my name from eligibility lists, or dismissal from State employment. In addition, I give the State of Arizona the right to investigate and verify any information obtained through the application process. Permission is granted and I release from any and all liability any employer, agency, individual or educational institution assisting the State of Arizona in providing relevant, job-related information that will assist in the process.
STATE OF ARIZONA DRIVER FORM
- Please complete this page if the position you are applying will require you to drive a vehicle as part of your job responsibilities.
- I understand to operate a personally owned vehicle or fleet motor vehicle for the furtherance of State business purposes I must have an acceptable driving record and complete applicable driver training as required by Arizona Administrative Code R2-10-207(11).
- I understand the Driver Protection Privacy Act of 1994, amended September 1997, prohibits the release of my Motor Vehicle Record for reasons other than matters of motor vehicle or driver safety.
- I understand I may be asked and would be responsible for providing a copy of my thirty-nine (39) month motor vehicle record history if I do not have a current Arizona driver license.
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Convey Health Solutions
09.2025 - 02.2026Read More
Caregiver Attendant
Always Best Care
09.2024 - CurrentRead More
Los Angeles Harbor College
Associate of Science from Social Work
Read More