- Road Trips and adventure travel and food tourism
- Gardening
- Embracing outdoor adventures such as walking trails and fishing
- Cooking
- Politics
Leanne Felix
Columbus
Summary
Proven caregiver and customer service expert from Elevate Home Care aka Visiting Angels and Dial America, adept in safety protocols and problem-solving. Achieved significant reduction in client accidents and excelled in high-pressure situations, ensuring client satisfaction. Skilled in data entry and maintaining professionalism under pressure, demonstrating adaptability and a strong work ethic.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Caregiver Attendant
Elevate Home Care
02.2013 - Current
Managed household tasks efficiently, ensuring a clean and comfortable environment for clients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to clients.
- Ensured clients safety through diligent monitoring and adherence to care plans.
- Assisted clients with daily living activities, promoting independence and dignity.
Call Center Representative
Dial America
04.2008 - 11.2009
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Math, Use of Tools, Construction
ONOW Program
06-1994
High School Diploma -
East High School
1500 E. Broad St.08-1989
Skills
- Dependable, responsible, and rarely call-off
- Problem-solving skills
- Great work ethics and attitude
- Adaptability and flexibility
- Safety awareness
- Housekeeping
- Customer service
- Work well independently
- Trustworthy
- Computer skills, data entry
- Calm and professional under pressure
Accomplishments
- In 13 years with Visiting Angels, now Elevate Home Care, I have perfect attendance and whenever I have to take off, I usually make prior arrangements to make up my shift with my client and agency.
- I have received over seven accomplishments awards from Senior Options.
Certification
- ONOW Program Certificate
- Data Entry/Word Processing Certificate
- General Infection Control Training Course — Centers for Disease Control and Prevention or similar bodies.
- Ohio State Driver's License
Senior Options Awards
Recognizes my providing exceptional service to my clients and going above and beyond in my duties.
Interests
Timeline
Caregiver Attendant
Elevate Home Care
02.2013 - Current
Call Center Representative
Dial America
04.2008 - 11.2009
- ONOW Program Certificate
- Data Entry/Word Processing Certificate
- General Infection Control Training Course — Centers for Disease Control and Prevention or similar bodies.
- Ohio State Driver's License
Math, Use of Tools, Construction
ONOW Program
High School Diploma -
East High School
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