Experienced Project Manager with a track record of successfully managing multiple projects concurrently, overseeing the entire process from initial quote to final invoice. Proficient in project planning, development, and goal achievement, as well as estimating and bidding. Dedicated team player with excellent customer relations skills, adept at implementing efficient processes and procedures to improve project flow and communication.
Overview
21
21
years of professional experience
Work History
Senior Project Coordinator
Atmosphere Commercial Interiors
11.2021 - Current
Assisted in developing project standards, policies and procedures to ensure compliance with company guidelines
Planned, scheduled and coordinate project activities to meet deadlines
Scheduled and facilitated project meetings
Collaborated closely with cross-functional teams throughout the life cycle of each project
Prepared progress reports by corresponding with team members on task statuses
Acted as primary contact point for clients regarding status updates, questions or issues arising from assigned
Identified ways to improve efficiency in operations and implemented process changes
Managed and coordinated multiple projects while ensuring timely completion
Researched customer orders for accuracy, completeness, and compliance with company policies and procedures
Coordinated with warehouse staff to ensure timely shipment of products according to customer requirements
Updated databases regularly with current information on customers, vendors, prices
Tracked the delivery of customer orders to ensure timely arrival
Project Manager/Office Manager
Tim Healy And Associates
01.2020 - Current
Maintains open communication by presenting regular updates on project status to both customers and sales team
Improves office operations by creating improved communication processes using shared drives
Strengthens relationships with vendors and clients forging positive working relationships
Provides accurate, detailed project workbooks from proposals, technical and product specifications ensuring clean project closeouts
Orchestrates projects within strict timeframes and budget constraints by solving problems and working closely with Sales Team and clients
Manages all phases of projects from quote to installation and billing
Identifies, review and apply policies and procedures in office for better communication and project flow
Achieves project deadlines by coordinating with contractors to manage performance
Maintains energy and enthusiasm in fast-paced environment
Provides friendly and detail service to all customers, handling challenging and complex situations with calm patience
Responsible for office operations i.e., supplies, product samples, tech support
Project Manager
Intereum Inc.
01.2017 - Current
Managed70 plus key client account projects simultaneously from quote phase to invoice
Forecasted, scheduled, and monitored project timelines, personnel performance and cost efficiency
Set key milestones and monitored progress against targets to meet project goals
Supervised crew to facilitate top quality and achievement of project milestones
Maintained close connection with project personnel to quickly identify and resolve problems
Developed full-scope estimates for use in project bidding and design-build projects
Completed projects in on-time and in accordance with budget and quality standards
Project Coordinator
Intereum Inc.
10.2014 - Current
Simultaneously managed100 + projects from quote to invoice
Assisted Sales and Designers with pricing, product research and technical order information
Collaborated with vendors identifying order discrepancies ensuring project meet timeline and budget
Reviewed final project/order for any discrepancies and submitted client invoices in timely manner
Assessed, monitored, and reported on work progression
Maintained project schedules by managing deadlines and adjusting workflow as needed
Produced status reports for customers and senior management
Client Services Representative
Intereum Inc.
10.2013 - Current
Aided Sales Team on customer orders and account statuses
Created specifications on product requests for small projects
Applied proper discounting to specified products using client and vendor contracting pricing
Generated weekly client Status reports providing details on changes and progress of project
Managed and updated physical and digital client account information to keep records accurate and current
Coordinated project orders with Sales and Project Managers to carry out customer requests
Customer Service Representative
Nilfisk Advance
09.2009 - Current
Managed key Industrial accounts, processing critical orders ($1 Million plus)
Collaborated with Sales on accurate of stock levels on specific product effectively driving sales
Coordinated National Accounts handling all orders, returns and customer inquiries
Monitored all internal and customer email requests, effectively delegated information to appropriate parties
Guest Services
Reflect Salon
11.2008 - Current
Customer Service Representative
Katun Corporation
06.2007 - Current
Organized information on incoming calls to meet customer needs regarding inquires on orders, pricing, credit, warranty, returns, shipments, tech support resulting in customer satisfaction and repeat business
Generated reports for customers requesting additional information on post order placement
Provided excellent customer service for specific accounts, ensuring accurate pricing, quantities, timely shipping and billing thus eliminating costly rework or returned goods
Assistant Store Manager
Aveda Experience Center
08.2006 - Current
Clarins Counter Manager
Boston Store
01.2004 - Current
Education
Fashion Marketing
Madison Area Technical College
Madison, WI
05.2003
Communication
Butler University
Indianapolis, IN
05.1999
Skills
Project Management
Project Planning and Development Skills
Goal attainment
Dedicated team player
Project estimation and bidding
Processes and procedures
Customer relations
Timeline
Senior Project Coordinator
Atmosphere Commercial Interiors
11.2021 - Current
Project Manager/Office Manager
Tim Healy And Associates
01.2020 - Current
Project Manager
Intereum Inc.
01.2017 - Current
Project Coordinator
Intereum Inc.
10.2014 - Current
Client Services Representative
Intereum Inc.
10.2013 - Current
Customer Service Representative
Nilfisk Advance
09.2009 - Current
Guest Services
Reflect Salon
11.2008 - Current
Customer Service Representative
Katun Corporation
06.2007 - Current
Assistant Store Manager
Aveda Experience Center
08.2006 - Current
Clarins Counter Manager
Boston Store
01.2004 - Current
Fashion Marketing
Madison Area Technical College
Communication
Butler University
Similar Profiles
Ramona CasamentoRamona Casamento
Interior Design Consultant at Forefront Commercial Interiors Pty LtdInterior Design Consultant at Forefront Commercial Interiors Pty Ltd