Katherine Dunkel
Minneapolis,Minnesota
Summary
Experienced Project Manager with a track record of successfully managing multiple projects concurrently, overseeing the entire process from initial quote to final invoice. Proficient in project planning, development, and goal achievement, as well as estimating and bidding. Dedicated team player with excellent customer relations skills, adept at implementing efficient processes and procedures to improve project flow and communication.
Overview
21
21
years of professional experience
Work History
Senior Project Coordinator
Atmosphere Commercial Interiors
11.2021 - Current
- Assisted in developing project standards, policies and procedures to ensure compliance with company guidelines
- Planned, scheduled and coordinate project activities to meet deadlines
- Scheduled and facilitated project meetings
- Collaborated closely with cross-functional teams throughout the life cycle of each project
- Prepared progress reports by corresponding with team members on task statuses
- Acted as primary contact point for clients regarding status updates, questions or issues arising from assigned
- Identified ways to improve efficiency in operations and implemented process changes
- Managed and coordinated multiple projects while ensuring timely completion
- Researched customer orders for accuracy, completeness, and compliance with company policies and procedures
- Coordinated with warehouse staff to ensure timely shipment of products according to customer requirements
- Updated databases regularly with current information on customers, vendors, prices
- Tracked the delivery of customer orders to ensure timely arrival
Project Manager/Office Manager
Tim Healy And Associates
01.2020 - Current
- Maintains open communication by presenting regular updates on project status to both customers and sales team
- Improves office operations by creating improved communication processes using shared drives
- Strengthens relationships with vendors and clients forging positive working relationships
- Provides accurate, detailed project workbooks from proposals, technical and product specifications ensuring clean project closeouts
- Orchestrates projects within strict timeframes and budget constraints by solving problems and working closely with Sales Team and clients
- Manages all phases of projects from quote to installation and billing
- Identifies, review and apply policies and procedures in office for better communication and project flow
- Achieves project deadlines by coordinating with contractors to manage performance
- Maintains energy and enthusiasm in fast-paced environment
- Provides friendly and detail service to all customers, handling challenging and complex situations with calm patience
- Responsible for office operations i.e., supplies, product samples, tech support
Project Manager
Intereum Inc.
01.2017 - Current
- Managed70 plus key client account projects simultaneously from quote phase to invoice
- Forecasted, scheduled, and monitored project timelines, personnel performance and cost efficiency
- Set key milestones and monitored progress against targets to meet project goals
- Supervised crew to facilitate top quality and achievement of project milestones
- Maintained close connection with project personnel to quickly identify and resolve problems
- Developed full-scope estimates for use in project bidding and design-build projects
- Completed projects in on-time and in accordance with budget and quality standards
Project Coordinator
Intereum Inc.
10.2014 - Current
- Simultaneously managed100 + projects from quote to invoice
- Assisted Sales and Designers with pricing, product research and technical order information
- Collaborated with vendors identifying order discrepancies ensuring project meet timeline and budget
- Reviewed final project/order for any discrepancies and submitted client invoices in timely manner
- Assessed, monitored, and reported on work progression
- Maintained project schedules by managing deadlines and adjusting workflow as needed
- Produced status reports for customers and senior management
Client Services Representative
Intereum Inc.
10.2013 - Current
- Aided Sales Team on customer orders and account statuses
- Created specifications on product requests for small projects
- Applied proper discounting to specified products using client and vendor contracting pricing
- Generated weekly client Status reports providing details on changes and progress of project
- Managed and updated physical and digital client account information to keep records accurate and current
- Coordinated project orders with Sales and Project Managers to carry out customer requests
Customer Service Representative
Nilfisk Advance
09.2009 - Current
- Managed key Industrial accounts, processing critical orders ($1 Million plus)
- Collaborated with Sales on accurate of stock levels on specific product effectively driving sales
- Coordinated National Accounts handling all orders, returns and customer inquiries
- Monitored all internal and customer email requests, effectively delegated information to appropriate parties
Guest Services
Reflect Salon
11.2008 - Current
Customer Service Representative
Katun Corporation
06.2007 - Current
- Organized information on incoming calls to meet customer needs regarding inquires on orders, pricing, credit, warranty, returns, shipments, tech support resulting in customer satisfaction and repeat business
- Generated reports for customers requesting additional information on post order placement
- Provided excellent customer service for specific accounts, ensuring accurate pricing, quantities, timely shipping and billing thus eliminating costly rework or returned goods
Assistant Store Manager
Aveda Experience Center
08.2006 - Current
Clarins Counter Manager
Boston Store
01.2004 - Current
Education
Fashion Marketing
Madison Area Technical College
Madison, WI05.2003
Communication
Butler University
Indianapolis, IN05.1999
Skills
- Project Management
- Project Planning and Development Skills
- Goal attainment
- Dedicated team player
- Project estimation and bidding
- Processes and procedures
- Customer relations
Timeline
Senior Project Coordinator
Atmosphere Commercial Interiors
11.2021 - Current
Project Manager/Office Manager
Tim Healy And Associates
01.2020 - Current
Project Manager
Intereum Inc.
01.2017 - Current
Project Coordinator
Intereum Inc.
10.2014 - Current
Client Services Representative
Intereum Inc.
10.2013 - Current
Customer Service Representative
Nilfisk Advance
09.2009 - Current
Guest Services
Reflect Salon
11.2008 - Current
Customer Service Representative
Katun Corporation
06.2007 - Current
Assistant Store Manager
Aveda Experience Center
08.2006 - Current
Clarins Counter Manager
Boston Store
01.2004 - Current
Fashion Marketing
Madison Area Technical College
Communication
Butler University
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