Your Name
Summary
Computer Technician knowledgeable about Mac's and their OS. Personable, friendly and committed to resolving computer problems in a timely and thorough manner to maintain uptime.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Genius
Apple Inc.
09.2013 - Current
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business.
- Managed call flow and responded to technical support needs of customers.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Identified and solved technical issues with a variety of diagnostic tools.
- Resolved problems with malfunctioning products.
- Followed up with clients to ensure optimal customer satisfaction.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Researched, troubleshot and resolved complex problems independently.
- 2 years of technical support experience.
- Worked closely with team members to meet or exceed all customer service requirements.
- Assisted customers with order placing.
- Appropriately documented all transactions and pertinent interactions.
- Identified potential sales and cross-selling opportunities.
- Reviewed technical documentation and procedures.
- Set up PC and Apple desktops and laptops and all types of mobile devices.
1st Assistant Manager
Panera Bread Co
11.2011 - 02.2014
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Operated a cash register for cash, check and credit card transactions with 99% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters.
- Trained 4-6 new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Helped to train various employees in the market. This included traveling out of the state to help with struggling stores.
- Opened new stores. Did mass hiring.
Payroll Manager and Personal Assistant
CBAS LLC
10.2009 - 11.2011
- Managed payroll for an organization of 10 personnel.
- Developed and maintained internal control and processes for payroll and book keeping.
- Oversaw the day-to-day processing of payroll for 60-75 employees, including review of timesheets and computing pay in accordance with FLSA.
- Composed effective accounting reports summarizing accounts payable data.
- Analyzed monthly balance sheet accounts for corporate reporting.
- Analyzed and researched reporting issues to improve accounting operations procedures.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Maintained appropriate filing of personal and professional documentation.
- Screened personal and business calls and directed them to the appropriate party.
Management
Fossil Inc
11.2006 - 07.2009
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Contacted other store locations to determine merchandise availability.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Contributed to team success by exceeding team sales goals by 25%.
- Trained all incoming sales team members.
Education
High School Diploma - undefined
Las Vegas Academy of Performing Arts
2006
Skills
- Accomplished manager
- Goal-oriented
- Positive and upbeat
- Strong interpersonal skills
- Decisive
- Apple Certified Desktop Technician (ACDT)
- Internal components installation
- Software libraries maintenance
- Detail-oriented
- File transfers expert
- Mobile data devices installation
- Self-starter
- Focused
- Patient
- Cash handling and management
- People-oriented
- Detail-oriented
Timeline
Genius
Apple Inc.
09.2013 - Current
1st Assistant Manager
Panera Bread Co
11.2011 - 02.2014
Payroll Manager and Personal Assistant
CBAS LLC
10.2009 - 11.2011
Management
Fossil Inc
11.2006 - 07.2009
High School Diploma - undefined
Las Vegas Academy of Performing Arts