Victoria Pride
Eudora,AR
Summary
Proven Assistant Manager at Double Quick/Refuel, adept in enhancing customer satisfaction and streamlining operations for sales growth. Leveraged food safety knowledge and team collaboration skills to exceed performance targets. Demonstrated ability to lead with a positive attitude, ensuring compliance with health and safety standards. Achieved consistent sales growth through effective teamwork and leadership.
Overview
11
11
years of professional experience
Work History
Kitchen Worker
Area Agency On Aging Southeast Arkansas
09.2020 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Demonstrated versatility in culinary skills, assisting in various stations such as grill, fryer, or sauté as needed.
- Complied with all federal, state, and local regulations governing safe food handling practices within the kitchen environment.
- Delegated tasks among kitchen team members efficiently, ensuring smooth workflow during high-volume periods.
Assistant Manager
Double Quick/ Refuel
07.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Behavior Coach
DFC
02.2017 - 11.2018
- Facilitated group activities focused on social skills development, fostering improved peer interactions among students.
- Provided ongoing communication with parents and guardians regarding student progress, promoting a collaborative approach to behavior improvement.
- Assessed individual needs to create personalized plans for behavior improvement in students.
- Mentored new Behavior Coaches, sharing insights and strategies to foster their growth in the role.
- Assisted clients in exploring feelings and understanding behaviors.
Education
High School Diploma -
Lakeside High School
Lake Village, AR05.2010
Skills
- Food safety knowledge
- Food Preparation
- Safe Food Handling
- Sanitation Practices
- Stress Tolerance
- Knife handling skills
- Hygiene maintenance
- Temperature Control
- Food preparation expertise
- Portioning
- Food presentation talent
- Cross-Training Experience
- Positive Attitude
- Kitchen Cleaning and Maintenance
- Cleaning and sanitation
- Team Collaboration
- Dedicated Work Ethic
- Workplace Health and Safety
- Verbal and written communication
- Kitchen Organization
- Heavy Lifting
- Cooking techniques
- Sanitation Procedures
- Equipment Cleaning
- Dishwashing
- Surface cleaning
- Kitchen Operations
- Trash removal
- Food presentation
- Food Storage
- Food Quality Standards
- Food safety measures
- Food safety understanding
- Ingredient Preparation
Timeline
Kitchen Worker
Area Agency On Aging Southeast Arkansas
09.2020 - Current
Behavior Coach
DFC
02.2017 - 11.2018
Assistant Manager
Double Quick/ Refuel
07.2013 - Current
High School Diploma -
Lakeside High School