Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sergio Picou

Flower Mound,TX

Summary

Energetic student that strives to be the best version of myself everyday in hopes of enriching and impacting the lives of others.

Bilingual student pursuing a Bachelor's Degree in Marketing at the University of North Texas. Current goal is to pursue a career in Digital Marketing or Social Media Marketing, but versatile and have options open for any opportunity.

Continuously learning and currently working as a marketing intern for a tech company called BILT. Have been fortunate to learn first hand how marketing fuels the company and prepares campaigns.

We all want a human connection when business is conducted. Fortunate to have had the opportunity to work in the service industry where developed sales, hospitality, and customer service techniques that allowed to me to thrive in a demanding environment.

Thanks to these experiences, I have learned the importance of the customer experience and how positive interactions can turn costumers into promoters.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Marketing & Sales Intern

BILT Incorporated
Grapevine, Texas
11.2021 - Current
  • Created documentation outlining research findings for use by project managers.
  • Tracked key metrics and developed spreadsheets and data models.
  • Masterminded successful digital strategies for YouTube platform to increase audience engagement.
  • Used market analysis and metric tools to increase impressions by 28% on YouTube.
  • Performed market analysis and researched latest trends.
  • Handled YouTube account for company, increasing overall following by 67% within 28 days of taking over platform.
  • Analyzed SEO outreach goals and presented findings to marketing director.

Server

Del Frisco's Double Eagle
Plano , Texas
06.2021 - 12.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Averaged around $2,500 in sales every shift.

Server

Whiskey Cake Kitchen & Bar
Las Colinas, Texas
10.2018 - 04.2021
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Averaged around $900 in sales every shift
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Collected orders and relayed them to bartenders quickly and accurately.

Education

BBA - Marketing

University of North Texas
Denton, TX
05.2022

High School Diploma -

West Chester Bayard Rustin High School
West Chester, PA
05.2017

Skills

  • Marketing Analytics
  • Fast Learning
  • Industry Trends
  • SEO Strategies
  • Customer Service
  • Active Listening

Certification

  • Microsoft Specialist Excel Associate- October 4, 2021

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Marketing & Sales Intern

BILT Incorporated
11.2021 - Current

Server

Del Frisco's Double Eagle
06.2021 - 12.2021

Server

Whiskey Cake Kitchen & Bar
10.2018 - 04.2021

BBA - Marketing

University of North Texas

High School Diploma -

West Chester Bayard Rustin High School

Similar Profiles

CREATE PROFILE
Sergio Picou