Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Nathan Bird

Nathan Bird

Fort Worth

Summary

Personable and tech-savvy, with solid foundation in troubleshooting computer hardware and software issues. Proficient in diagnosing system errors and performing routine maintenance to ensure optimal performance. Capable of enhancing system efficiencies and providing reliable tech and cybersecurity support.

Overview

15
15
years of professional experience

Work History

Tech Support

Empereon
05.2024 - 07.2024
  • Assisted other tech co-workers with network issues and collaborated to resolve problems as a team
  • Enhanced user experience by providing timely and effective tech support to students and faculty.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
  • Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
  • Served as a liaison between customers and tech support teams when needed.
  • Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
  • Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
  • Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
  • Served as a subject matter expert in Non-Destructive Testing, supporting colleagues and clients in resolving technical challenges and interpreting industry standards.

Warehouse Technician

RLO2
01.2017 - 01.2020
  • Participated in mission support with the US Army on Fort Bragg which included logistical support, moving supplies to designated areas, delivery, distribution, shipping, receiving, inventory of equipment, supplies, data entry, stock control
  • Adhered to safety guidelines consistently, reducing workplace accidents significantly.
  • Collaborated with team members to achieve daily targets and maintain a high level of productivity.
  • Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
  • Utilized computerized systems effectively for tracking inventory movement and updating stock records in realtime.
  • Sorted and delivered materials to different work areas and staff.
  • Processed required paperwork to expedite handling of shipped and received goods.

Logistics Technician

United States Air Force, USAF
01.2010 - 01.2015
  • Evaluated vendor performance regularly, negotiating contracts for improved pricing and service levels.
  • Conducted regular audits of warehouse practices, identifying areas for improvement and implementing corrective actions as needed.
  • Maintained high safety standards within the warehouse environment through regular training sessions and adherence to safety protocols.
  • Developed effective communication channels between departments, fostering teamwork and collaboration in managing logistical tasks.
  • Updated and maintained databases to track shipments and inventory.
  • Implemented systems and procedures for accurate data collection and reporting.
  • Prepared and presented reports to management on logistics performance.
  • Studied data to identify trends and patterns in transportation activity.
  • Built and established relationships with staff and vendors.
  • Increased overall warehouse efficiency with effective space utilization and proper organization of materials.

Education

Bachelors - IT Security

Campbell University
07.2025

Skills

  • Cybersecurity Principles
  • Network Management
  • Problem solving
  • Being safe and legal online
  • Effective communicator
  • Securely handling information and content
  • Tech support
  • Tech support collaboration
  • Fraud detection techniques
  • Information technology support
  • Transacting with user and computer system

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Volunteered to support local community with assistance and provisions for needy families.

Languages

Spanish
Elementary

Timeline

Tech Support

Empereon
05.2024 - 07.2024

Warehouse Technician

RLO2
01.2017 - 01.2020

Logistics Technician

United States Air Force, USAF
01.2010 - 01.2015

Bachelors - IT Security

Campbell University

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Nathan Bird