Johana Leon Trujillo
Patterson,CA
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Patterson, CA
08.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Crew Member
Taco Bell
Patterson, CA
06.2021 - 12.2021
- Provided leadership support when necessary.
- Contributed to team efforts in meeting targets.
- Customer service to deliver communications to customers.
- Taking orders, rings up orders accurately, and processes payments.
- Prepares food ingredients, assembles orders, and checks for accuracy.
- Maintains a clean and safe work and dining environment, following food safety standards
Education
Bachelor Of Business Administration And Management - Marketing
Arizona State University
Tempe, AZHigh School Diploma -
Patterson High School
Patterson, CA05.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Team leadership
- Adaptive and creative
- Decision-making
- Beverage preparation
- Hospitality service expertise
- Inventory management
- New hire training
- Product upselling
- FLUENT IN LANGUAGE
- Conflict mediation
- Product displays
volunteer work
- swim instructor
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
08.2022 - Current
Crew Member
Taco Bell
06.2021 - 12.2021
Bachelor Of Business Administration And Management - Marketing
Arizona State University
High School Diploma -
Patterson High School