To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
ROBIN R. WATSON
Lawrenceville,GA
Summary
Overview
17
years of professional experience
Work History
SAP AmericaAtlanta
Sales Operations Business Enablement Expert
09.2023 - Current
Job overview
- Responsible for execution of the E2E quote-to-cash process for One Cloud and SAP RISE deals including PCE, PTO, HEC & EX
- Process customer requests for selling One Cloud and RISE deals; completing required paperwork (Harmony/CRM Opportunities, Quotations, Order Forms)
- Responsible for post sales process including PQA engagements, procurement processes related to premium suppliers and Hyper-scaler partners
- Partner with Industry AEs, Premium Suppliers, Cloud Architects (CAA's), Commercial Finance, Legal, & Centralized Deal Support (CDS) Teams to support the sales process to facilitate deal closure
- Contract Validation: Closely cross-collaborate with Industry AEs, Pricing and Revenue Recognition teams in local market units during contract drafting and negotiation process
- Verify customer, user and pricing information provided by Account Executives and Pricing teams, work with Finance, Revenue Recognition teams to prevent revenue deferrals, ensure final business, and contract terms
- Comply with operational procedures e.g., for sales, delivery, financial and legal requirements
- Archiving and maintaining all files and records
- Provide active quarter-end and year-end close deal support to sales community to ensure timely and accurate completion of work deliverables in dynamically driven environment
- Skilled at working independently and collaboratively in team environment
- Gained extensive knowledge in data entry, analysis and reporting.
Dell SecureWorksAtlanta
Senior Analyst Sales Operations, IT Auditor
05.2018 - 06.2023
Job overview
- Supported Sales team members with guidance on deal structure, pricing, and commercial terms escalating issues to leadership team
- Worked closely with all project managers and renewal managers to help analyze and research management of cyber security devices for SecureWorks clients
- Provided detailed device audit showing all contracts and live devices that are listed for clients and make sure mapped to correct contracts
- Participated in various projects and assisted with several security breaches with some SecureWorks high end customers
- Identified errors and provided feedback to verify SecureWorks deals to meet company's quality requirement
- Used salesforce daily to interact with other team members such as CRM team, billing team as well as sales team
- Leveraged salesforce to research and collect data when performing cancels as well as verifying contractual information for future deals
- Performed CPQ (Configure Price Quote) testing with SecureWorks migration team
- Suspended and reactivated client portals
- Created cancel quotes within Salesforce
- Completed data entry and analysis using Salesforce and help reporting using Einstein Analytics Dashboards in lighting and completed change requests within salesforce
- Leveraged Tableau to pull auditing reports and used Account Wizard to manage contracts and mapping of SecureWorks devices
- Investigated system issues and implemented resolutions to reduce downtime
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement
- Developed audit policies, guiding administrative and technical functions
- Identified and resolved problems through root cause analysis and research
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
- Excellent communication skills, both verbal and written
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Communicated and explained business requirements to team members to understand and implement functional demands
- Spearheaded process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.
- Applications: Salesforce, Remedy, Tableau.
EricssonDuluth
SAP Support Professional
03.2010 - 12.2016
Job overview
- Completed one full life cycle of implementing SAP, gaining valuable experience in configuration of SD-CS modules and integration testing
- During implementation of SAP, oversaw team of 8 individuals to ensure SLAs were met
- Created and managed intercompany resources related billing that allows management of hours worked and maintained budgets for all projects
- Managed all support invoices and POs for Ericsson contractors and support events that were billed through ACH
- Worked extensively with Ericsson's 3rd party vendors to ensure company payments are made on time
- Managing project budgets
- Served as single point of contact and primary liaison for Ericsson 3rd party vendors
- Developed monthly contractor expenses and reports
- Automated excel sheets through VBA to provide more accurate explanation of expenses in shorter amount of time
- Applications: SAP, ACH, Excel, VBA, Remedy.
- Organized and detail-oriented with strong work ethic.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
EricssonDuluth
Web Portal Administrator
03.2010 - 12.2016
Job overview
- Assisted in creating and managing, customer web portal for new and existing accounts created by end users
- Worked closely with Ericsson's Operation Development team to construct web portals layout and achieve all created accounts new and old
- Created new accounts for existing customers
- Worked with Operations Development to support web portal
- Entered and maintained departmental records in company database
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Implemented data-driven decision-making processes, leading to more informed business choices.
N2 Broadband/EricssonDuluth
Networking Operations Center Engineer
06.2007 - 12.2016
Job overview
- Provided frontline support and customer service by talking calls and creating tickets via incoming calls or emails
- Helped support back-office VOD systems for customers such as Comcast, Time Warner, and Charter Communications
- These complex systems are Sun Solaris and Linux operating systems
- Knowledge base for these systems requires intense network troubleshooting skills, proprietary application support knowledge, and basic knowledge of writing SQL queries
- Loading ssh keys to servers and manage streaming content as well as disk space
- Performed research on customer reported problems
- Placed authorized keys across multiple systems for ssh access security
- Managed disk space for server logs and Oracle DB
- Gained extensive experience in DHCP configuration, Solaris and Linux Administration, user and group account management, and DNS (master/slave, dynamic updates, multiple zones) management
- Delivered tier-3 support for co-location, customer backup networks, and ISP services
- Troubleshot routers, layer 2 and 3 switches, and network firewalls
- Monitored and maintained network and software components according to established guidelines and best practices
- Supported global network users with connectivity, VPN, and access issues
- Applications: Remedy
- OS: Linux, Sun Solaris.
Education
SoloLearningAtlanta, GA
Certificate of Completion from HTML
04.2017
University Overview
Benedict CollegeColumbia, SC
Bachelor of Science from Computer And Information Sciences
05.2003
University Overview
Skills
- Operations analysis
- Process flows
- Strategic planning
- Report generation
- Data analysis
- Oracle database
- Root Cause Analysis
- Cross-functional teamwork
- Analytical and Critical Thinking
- Troubleshooting
- Problem Resolution
- Database Troubleshooting
- Technical Support and Assistance
Accomplishments
Accomplishments
- Achieved recognition from Ericsson for my contribution to the SRM Redesign Project for Verizon
Timeline
Sales Operations Business Enablement Expert
SAP America
09.2023 - Current
Senior Analyst Sales Operations, IT Auditor
Dell SecureWorks
05.2018 - 06.2023
SAP Support Professional
Ericsson
03.2010 - 12.2016
Web Portal Administrator
Ericsson
03.2010 - 12.2016
Networking Operations Center Engineer
N2 Broadband/Ericsson
06.2007 - 12.2016
SoloLearning
Certificate of Completion from HTML
Benedict College
Bachelor of Science from Computer And Information Sciences