Stephanie Garcia
Store Manager / Social Media Manager
Miami,FL
Summary
Forward thinking leader with a strong history of success in leading teams. Prioritizes excellent consumer experience, looks for growth in sales while upholding company values. I am looking to grow with a brand that I can put my good critical thinking skills, sales tactics, creativity, customer service, and work ethic in. I started my journey into marketing as a social media manager and expanded my skill set between the years of promoting the brand i work with. Helping a new brand with no platform grow by promoting them on all online platforms has shown me the power of social media marketing. By the immense growth they have had the past two years. With excellent understanding of online presence, paired with good work ethic and critical thinking skills I am looking for a company that i can help grow with.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Social Media Manager
@Elitesmokesmiami
Miami, FL
06.2020 - Current
- Developed marketing content such as, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Provided new posts regularly on new products the store had received
- Spoke with owners to increase engagement and host giveaways which in returned gained attraction to the elite smokes social media and brought many new in person customers
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Increased customer engagement through social media. By creating specials only available to those who are active on the brands social media.
- Extended the brand from social media platforms such as Instagram and Tiktok to third party delivery service providers such as Uber.
Store Manager
University Liquor Store
Miami, FL
01.2021 - 03.2022
- Coached sales associates on sales techniques, inventory and how to ensure the best customer service possible.
- Coached sales associates on how to dilute high intense situations with customers to ensure the employees safety and customer satisfaction.
- Recommended products to customers and offer any help needed.
- Scheduled and led weekly store meetings for all employees to discuss new inventory while providing platform for all to voice concerns.
- Contacted owners on ideas on getting attraction to lesser known brands by creating specials on these products to promote more and increase overall sales in the store.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Managed inventory team to achieve optimal productivity and inventory control.
- Handled all large orders and reviewed products to ensure everything was accurate.
- Would pick up missing items from partner liquor store and refill the product and update its inventory for both stores.
- Would review sales associates performance and overview if their tasks had been complete to ensure growth within the business.
Store Manager
Elite Smokes
Miami, FL
06.2020 - 02.2022
- Coached sales associates in product specifications, sales incentives and selling techniques.
- In charge of purchase orders, inventory and invoices
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Supervised guests at front counter, answering questions regarding products and also providing recommendations.
- Duties to review and collect end of day finances.
- Prioritized costumer service to maximize each customers experience.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Lead Waitress
Donna Mare Resturant
Miami, FL
10.2019 - 03.2020
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders and coordinated customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Coached employees on salesmanship and updated menus to increase sales.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Doral Academy Charter High School
Doral, FL 08.2016 - 05.2020
Associate of Science - Music Business
Miami Dade College
Miami, FL 08.2020 - Current
Skills
Planning and Coordination
Good Telephone Etiquette
Communication planning
Promotion tactics implementation
Sales expertise
Strategic sales knowledge
Staff education and training
Complaint resolution
Business development and planning
Direct sales
Excellent Communication
Attention to Detail
Guest relations management
Upselling techniques
Hospitality service expertise
Timeline
Store Manager
University Liquor Store
01.2021 - 03.2022
Associate of Science - Music Business
Miami Dade College
08.2020 - Current
Social Media Manager
@Elitesmokesmiami
06.2020 - Current
Store Manager
Elite Smokes
06.2020 - 02.2022
Lead Waitress
Donna Mare Resturant
10.2019 - 03.2020
High School Diploma -
Doral Academy Charter High School
08.2016 - 05.2020