Kristin Wheeler

• Performed and oversaw basic operational activities such as opening and closing duties, and merchandise flow processes.

• Supervised scheduled sales associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.

•Utilized schedules to ensure proper floor coverage within

fiscal guidelines.

•Maintained knowledge of current sales and promotions.

• Maintained company standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.

• Maintained high-performance culture, motivating team members to meet assigned sales

and personal sales goals.

• Trained and coached sales associates to ensure sales team was fluent in all aspects of product knowledge

on line and in store.

• Trained, Coached and assisted with locate fulfillment and selling.

• Motivated and inspired store team members by promoting a shared vision while modeling company core values.

• Promoted an inclusive, collaborative approach to problem solving.

• Communicated with store team and Store Management to effectively lead positive change.

• Continuously woked on personal development opportunities and readily share feedback to build leadership skill set.

Customer Experience

• Modeled and promoted the Most Amazing Personal Service principles and standards, offering the most amazing customer experience.

• Modeled sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommended merchandise selections or helped to locate or obtain merchandise based on customer needs and desires.

• Built and maintained a solid customer following through clienteling and wardrobing.

• Ensured prompt resolution of customer concerns.

• Ensured a fast and efficient register experience, remaining current on policies regarding payments,coupon acceptance, returns and exchanges, security practices and other applicable operations.

• Ensured consistent customer communication through utilization of customer rewards program participation, and customer capture sign up.

• Tended to daily operations as business owner ie. Organize, classify & contain all consignment items in perspective departments.

• Creatively set up and maintained a clean organized environment for shoppers.

• Established strong customer relationships through excellent communication and attentive service.

• Entered and kept all consignor information entered into computer system.

• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.

• Entered, and priced all accepted consignment items to be placed in shop for sale.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
• Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
• Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
• Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.

• Produced consistently high-quality baked goods for customers.
• Complied with health and safety codes to protect staff and customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
• Managed customer service operations, including taking orders and resolving complaints.
• Operated cash registers and processed payments accurately.
• Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
• Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
• Increased customer satisfaction with friendly and efficient service.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
• Greeted customers and provided outstanding customer service.
• Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
• Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.

• Checked patient insurance, demographic, and health history to keep information current.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Maintained current and accurate medical records for patients.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
• Managed multi-line phone system and pleasantly greeted patients.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
• Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
• Enhanced office productivity by handling high volume of callers per day.
• Enhanced patient experience by managing front desk operations and providing exceptional customer service.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Participated in quality improvement initiatives, contributing valuable insights to enhance overall practice performance.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in collection, labeling and tracking specimens, ensuring proper testing and timely results.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Used personal protective equipment correctly to protect coworkers and patients.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Improved patient comfort and trust with compassionate communication and professional bedside manner.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.