Tomibel Polanco
Yonkers,NY
Summary
Dedicated, compassionate, and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Sales Lead Keyholder
Bath and Body Works
Yonkers, NY
08.2022 - Current
- Build a highly satisfied and loyal customer base through exceptional customer service, uncovering needs, and making product recommendations.
- Promote and acquire loyalty program enrollments to maximize client retention.
- Train, coach, and motivate associates to positively impact sales growth and contribute to a positive, high-energy work environment.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Processed payments using various methods, such as credit cards or cash transactions, with great detail.
- Assisted in general housekeeping to maintain store image.
- Ensured compliance with company policies related to safety regulations, health codes, security measures.
Lead Brand Representative
Abercrombie & Fitch
New York, NY
10.2017 - 03.2020
- Greet customers with a warm and friendly welcoming.
- Improved service quality and increased sales by developing a strong knowledge of the company's products and services.
- Train new associates on the company's protocol, products, and services.
- Handle cash and credit card transactions with great detail.
- Consistently achieve departmental revenue goals by upselling merchandise.
- Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store.
- Promote and acquire club membership enrollments to meet performance goals.
Education
High School Diploma -
In-Tech Academy (MS/HS 368)
The Bronx, NY06-2016
Skills
- Strong Leadership
- Customer Service
- Communication
- Teamwork
- Problem Solving
- Adaptability
- Attention to Detail
- Amiability
- Time Management
- Company policy adherence
- Phone etiquette
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Lead Keyholder
Bath and Body Works
08.2022 - Current
Lead Brand Representative
Abercrombie & Fitch
10.2017 - 03.2020
High School Diploma -
In-Tech Academy (MS/HS 368)
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