Nicole Elizondo
Haltom City,TX
Summary
Results-driven Sales Lead Keyholder with a proven track record in team training and customer engagement. Expertise in driving sales and enhancing team productivity through effective mentoring and coaching.
Overview
4
4
years of professional experience
Work History
Sales Lead Keyholder
Belk Department Store
Euless, TX
10.2021 - Current
- Led sales team to exceed store performance goals through strategic product placement and customer engagement.
- Trained and mentored new staff on company policies, sales techniques, and customer service best practices.
- Resolved customer issues swiftly to maintain satisfaction and loyalty while following company guidelines.
- Collaborated with management on strategy development for seasonal sales initiatives and staff scheduling efficiency.
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
Education
High School Diploma -
L D Bell High School
Hurst, TX05-2000
Skills
- Strong leadership
- Customer service
- Team training and development
- Daily reporting
- Staff training and development
- Sales coaching
- Store recovery processes
- Team leadership
- Sales floor organization
- Multitasking and prioritizing
- Reliability
- Sales leadership
Languages
Spanish
Native or Bilingual
Timeline
Sales Lead Keyholder
Belk Department Store
10.2021 - Current
High School Diploma -
L D Bell High School