Emily Garza
Pasadena,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Sales Lead Keyholder
Bath and Body Works, Limited Brands
Houston, Texas
05.2021 - Current
- Managed daily store operations and ensured optimal staff performance.
- Trained new employees on product knowledge and customer service techniques.
- Oversaw inventory management and maintained accurate stock levels.
- Implemented visual merchandising standards to enhance store presentation.
- Coordinated sales promotions and events to drive customer engagement.
- Enforced company policies to maintain a safe and welcoming environment.
- Greeted customers and provided assistance with product.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Assisted customers in locating items within the store or online through use of technology resources.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Tracked inventory levels for restocking merchandise when necessary.
- Provided feedback on employee performance evaluations as needed by management team members.
- Maintained a neat, organized, and clean work area throughout the shift.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Process payroll for employees using advanced payroll software systems.
- Trained staff on effective visual presentation techniques and standards.
Education
Pasadena High School
Pasadena, TXSkills
- Sales strategy
- Inventory management
- Visual merchandising
- Customer service
- Payroll administration
- Customer relationship management
- Staff training
- Data analysis
- Team leadership
- Conflict resolution
- Problem solving
- Effective communication
- Strong leadership
- Time management
- Store operations
- Training and mentoring
- Product demonstrations
- Scheduling coordination
- Drawer counting
- Employee scheduling
- Bank deposits
- Opening and closing coordination
- Cash handling accuracy
- Sales leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales Lead Keyholder
Bath and Body Works, Limited Brands
05.2021 - Current
Pasadena High School