Eric Erdely
Crofton,MD
Summary
Accomplished Sales Lead Keyholder and Assistant Center Director with a proven track record in surpassing sales targets and elevating team performance at Under Armour and Mathnasium. Expert in sales proficiency and team management, demonstrating exceptional leadership and customer service skills to drive repeat business and achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Sales Lead Keyholder
Under Armour
07.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and mentored new employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
Sales Associate
Under Armour
08.2021 - 07.2023
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assistant Center Director
Mathnasium
09.2018 - 07.2021
- Promoted positive company image and established reputation as a provider of choice for educational programs in the community.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
Education
Bachelor of Arts - Communications
University of Maryland, College Park
College Park, MD06-2024
Skills
- Team Management
- Strong Leadership
- Customer Service
- Sales Proficiency
- Strong Communication and Interpersonal Skills
- Store Operations
- Sales Coaching
- Goal-Driven
Timeline
Sales Lead Keyholder
Under Armour
07.2023 - Current
Sales Associate
Under Armour
08.2021 - 07.2023
Assistant Center Director
Mathnasium
09.2018 - 07.2021
Bachelor of Arts - Communications
University of Maryland, College Park
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