Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Itepu

Linden,NJ

Summary

Skilled in POS software and fostering strong customer relationships, and excelled in staff training and development, contributing significantly to team success. Achieved consistent sales goals, enhancing store operations and customer satisfaction. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

4
4
years of professional experience

Work History

Sales Lead Keyholder

Journeys Shoes
01.2024 - Current
  • Opened inventory boxes and restocked shelves.
  • Completed store opening and closing procedures.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Associate

Pacsun
08.2023 - 03.2024
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Journeys Shoes
11.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Server

Olive Garden Restaurant
03.2023 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.

Athlete

Nike
06.2022 - 02.2023
  • Maintained a clean and visually appealing store environment, enhancing the overall shopping experience for customers.
  • Collaborated with team members to achieve monthly sales targets, contributing to the overall success of the store.
  • Increased customer satisfaction by providing knowledgeable product recommendations and personalized shopping experiences.
  • Assisted in inventory management, ensuring accurate stock levels and efficient product replenishment processes.

Front End Cashier

Chick-fil-A
01.2021 - 08.2021
  • Enhanced customer satisfaction by providing efficient and friendly service during ordering.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.

Education

Bachelor of Arts - Global Studies

Kean University
Union, NJ
12-2025

Associate of Arts - History

Union County College
Cranford, NJ
08-2024

Skills

  • Store operations
  • Strong leadership
  • Customer service
  • Store maintenance
  • Sales proficiency
  • Staff training and Development
  • Daily reporting
  • Team member development
  • Product ordering
  • Cash handling
  • Bank deposits
  • POS software
  • Strong communication and interpersonal skills
  • Friendly and helpful

Timeline

Sales Lead Keyholder

Journeys Shoes
01.2024 - Current

Sales Associate

Journeys Shoes
11.2023 - 12.2023

Sales Associate

Pacsun
08.2023 - 03.2024

Server

Olive Garden Restaurant
03.2023 - 08.2023

Athlete

Nike
06.2022 - 02.2023

Front End Cashier

Chick-fil-A
01.2021 - 08.2021

Bachelor of Arts - Global Studies

Kean University

Associate of Arts - History

Union County College

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Faith Itepu