Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Tristan Niblack

Mobile,AL

Summary

Dynamic leader with a proven track record at Journeys Shoes, adept in-store operations and team management. Excelled in elevating customer retention and staff performance through strategic training and leadership. Skilled in sales proficiency and fostering team development, significantly enhancing store efficiency and service standards.

Overview

3
3
years of professional experience

Work History

Sales Lead Keyholder

Journeys Shoes
Mobile, AL
01.2022 - Current
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Computed purchases and received and processed cash or credit payment.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Greeted customers and assisted with product selection.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Placed special orders or call other stores to find desired items.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits.
  • Resolved customer issues in a timely manner while maintaining professionalism at all times.
  • Provided feedback on employee performance evaluations as needed by management team members.

Co-Manager

Journeys Kidz
Mobile, AL
10.2023 - 03.2024
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Created detailed reports summarizing store performance metrics.
  • Conducted weekly team meetings to discuss goals and objectives.
  • Directed recruitment, hiring, and training of new staff members.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Developed store policies to ensure compliance with company standards.

Education

Bachelor of Arts -

Spring Hill College
Mobile, AL
05-2027

High School Diploma -

Murphy High School
Mobile
05-2023

Skills

  • Store operations
  • Team management
  • Strong leadership
  • Opening and closing coordination
  • Sales proficiency
  • Employee scheduling
  • Staff training
  • Team member development
  • Store operations oversight

Affiliations

  • 8 years of experience with Alto saxophone
  • 6 years of experience with Flute
  • Spring Hill College Ambassador

Accomplishments

  • 3x Gold Honor Band Placement
  • 2x Silver Honor Band Placement
  • Alternate All-State Band Placement
  • Louis Armstrong Jazz Award
  • Band Captain
  • Assistant Drum Major
  • Section Leader
  • Director for PTSA Fundraising
  • SGA Vice President
  • SGA Secretary
  • SGA Executive Secretary and Treasurer

Timeline

Co-Manager

Journeys Kidz
10.2023 - 03.2024

Sales Lead Keyholder

Journeys Shoes
01.2022 - Current

Bachelor of Arts -

Spring Hill College

High School Diploma -

Murphy High School

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Tristan Niblack