Mikeal Johns
Evanston,IL
Summary
Friendly and outgoing Park Ranger offering proven history of dedication to park safety and visitor satisfaction. Well-versed in leading guided tours and performing Park Assistant to promote safety and wellness for all park attendees. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Overview
4
4
years of professional experience
Work History
Park Assistant
Fleetwood-Jourdain Community Center
Evanston, Illinois, IL
- Closed ⋅ Opens 9AM Mon
- Hone: (847) 448-4311
- Oss: Betsy Jenkins
- Umber: 847- 337- 0754
wait Staff
Prebyterian
Evanston, IL
09.2018 - Current
- At the Presbyterian Homes work in the food service departments as a waitress I break down and set up sections, which include between 3-6 tables with 2-8 residents this also includes bussing and setting up tables for breakfast/lunch/dinner, rolling silverware within napkins, running meals for other crew members tables between breakfast/lunch/diner, serving cocktails soda, juice bear and whine etc, As for service, I am required to have to be trained washing dishes, take orders, serve orders, delivering orders to( room, cottages etc ), trained in the Diet Aid Department preparing, organizing, and distribute dietary Meals, etc.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Desk Assistant
Evanston Township High School
Evanston, IL
01.2020 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Attended to office operations and required paperwork.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Greeted guests in with friendliness and professionalism.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- track student attendance
Volunteer Concession Stand Worker
Evanston Township High School
Evanston, IL
09.2017 - 08.2018
- Maintained high standards of customer service during high-volume, fast paced operation
- Prepared food items according to customers orders or supervisor's instructions, following approved procedures
- Communicate openly and honestly with the management team during each shift to ensure it ran smoothly
- Following food safety procedures according to company policies and health and sanitation regulations.
Park Assistant/Food counter
Fleetwood-Jourdain Community Center
Evanston, IL
06.2018 - 08.2018
- My job duties at Fleetwood-Jourdain Community Center were to count all the breakfast for all the children camps, pack them and do paperwork so the breakfast could get shipped off to all the campsites
- I helped step chairs and tables
- I also help my supervisors serve food during lunch time
- I helped my supervisors in the kitchen during community events
- I cleaned up the kitchen, tables, chairs and cleaned up around the park
- Prepared items for later use to save staff time during busy hours
- Prepared specialty food such as pizza and sandwiches, following specific methods that require quick prep time
- Maintained a clean and safe environment, including in the kitchen, bathroom, building exterior, parking lot dumpster and sidewalk
- Immediately informed supervisor when supplies were low or if the equipment was not functioning properly.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Guided tours for park visitors with focus on informative and safe visits.
- Distributed park and trail maps, provided park information, and answered customer service questions.
Education
High School Diploma -
Evanston Township High School
1600 Dodge Ave, Evanston, IL 6020106.2020
Skills
- Park rules and regulations
- Park supervision
- Visitor relations
- Guided tours
- Conservation strategies
- Activity Planning
- Decision Making
- Multitasking Abilities
- Organization and Time Management
- Written Communication
- Service Training
- Customer Service
- Critical Thinking
- Reservations Coordination
- Nutritional Assessments
- Shortage Reports
- Alcoholic Beverage Service
- Dining Area Cleaning Supervision
- Kitchen Staff Supervision
- Receipt Balancing
- Work Area Inspection
- POS Software
- Administrative tasks
- Verbal and written communication
- Administrative support
- Operations support
- Product and service knowledge
- Relationship building
- Project support
- Spreadsheet management
- Bookkeeping
- Database Management
- Sorting and labeling
- Project planning
- Multi-line phone proficiency
- Problem Solving
- Self-Motivated
- Materials Organization
- Record Sorting and Filing
- Creative Thinking
- Calendar Management
- Multitasking and Prioritization
- Office Supply Management
- Staff Training
- Basic Bookkeeping
- Prioritization and Time Management
- Flexible and Adaptable
- Verbal and Written Communication
- Attention to Detail
- Team Collaboration
- Data Gathering
- Staff Supervision
Timeline
Desk Assistant
Evanston Township High School
01.2020 - 04.2020
wait Staff
Prebyterian
09.2018 - Current
Park Assistant/Food counter
Fleetwood-Jourdain Community Center
06.2018 - 08.2018
Volunteer Concession Stand Worker
Evanston Township High School
09.2017 - 08.2018
Park Assistant
Fleetwood-Jourdain Community Center
High School Diploma -
Evanston Township High School