Renaldo Penn
Orlando,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Valet Attendant
BAGS, Inc. Disney
Orlando, Florida
01.2016 - 12.2017
- Welcome guests by name upon their arrival and departure to provide excellent customer service
- Assist guests with moving luggage to a secure area and perform any other requested services
- Drive guest vehicles to the parking lot and retrieve them in an efficient and safe manner
- Follow existing valet processes to correctly document each vehicle’s parking location on the claim ticket
- Direct traffic in the parking area as needed and assist guests in entering and leaving the parking lot
- Operate vehicles safely and responsibility
- Perform other duties as assigned.
Sales Supervisor
Daylight Bakery/Diamond Barrel Restaurant
St. Thomas, S. Virgin Islands
06.2009 - 10.2015
- Ensures team members understand and comply with all team objectives, performance standards, and policies
- Train workers in food preparation, service sanitation, and safety procedures
- Track weekly, monthly, and quarterly performance and sales metrics
- Supervises team members and help answer any day-to-day related questions to help inspire goal achievement
- Prepare invoices and receive payments for purchased items using electronic Point of Sale system
- Maintain inventory and ensure items are in stock
- Implement strategies to sell products or services
- Prepare food items for pastry making
LEAD BARISTA/CASHIER
Daylight Bakery/Diamond Barrel Restaurant
, S. Virgin Islands
09.2008 - 06.2009
- Accurately manage the cash at POS for all transactions
- Ensure that all customers are greeted with immediate and friendly customer service
- Assist in the distribution of inventory receipt and the restocking of shelves
- Assist in maintaining business standards by training new hire and current employees on effective customer service.
Plumber's Apprentice
Bonamy Plumbing
Nassau, Bahamas
05.2008 - 08.2008
- Locating and identifying leaks
- Repairing or replacing pipes and parts
- Assisting the plumber in adhering strictly to all safety and health protocols
- Assisting with all plumbing duties, including repairs, maintenance, and other associated works as instructed by the line manager(s)
- Configured and assembled pipes, as required, using power tools and machines
- Perform preventative maintenance checks and services on pipes and plumbing fixtures to ensure proper function of components.
Education
High School Diploma -
Hope Academy High School
06.2008 - 06.2012
Skills
Business development and planningundefined
Timeline
Valet Attendant
BAGS, Inc. Disney
01.2016 - 12.2017
Sales Supervisor
Daylight Bakery/Diamond Barrel Restaurant
06.2009 - 10.2015
LEAD BARISTA/CASHIER
Daylight Bakery/Diamond Barrel Restaurant
09.2008 - 06.2009
High School Diploma -
Hope Academy High School
06.2008 - 06.2012
Plumber's Apprentice
Bonamy Plumbing
05.2008 - 08.2008
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