Brittany Kalfus
Milton,Florida
Summary
Proven track record in delivering exceptional customer service and handling financial transactions with a strong work ethic, honed at Navy Federal Credit Union. Skilled in credit union operations and cash management, consistently enhancing customer satisfaction and efficiency. Demonstrates excellent multitasking abilities and a commitment to high-quality service standards.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
03.2023 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Server
El Paso Mexican Grill
06.2020 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Upheld high sanitation and safety standards while serving customers efficiently.
Education
High School Diploma -
Milton High School
Milton, FL05.2018
Skills
- Exceptional Customer Service
- Strong Work Ethic
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Call center experience
- Cash Handling
Timeline
Member Service Representative
Navy Federal Credit Union
03.2023 - 02.2024
Server
El Paso Mexican Grill
06.2020 - 05.2023
High School Diploma -
Milton High School
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