Lacey Garcia
Bookkeeper/Cashier
Thornton,CO
Summary
Dynamic business professional focused on fostering collaborative environments within organizations. Expertise in strategic planning and effective administration, combined with persuasive communication skills, drives successful outcomes and goal achievement. Committed to enhancing teamwork and cooperation, ensuring all efforts align with organizational objectives. Proven ability to navigate complex challenges while maintaining a people-oriented approach.
Overview
24
24
years of professional experience
Work History
Bookkeeper
Empower Construction Texas Inc
Magnolia, TX
10.2021 - 07.2025
- Assisted with accounts payable and receivable tasks. Supported compliance with national tax laws and procedures for business accuracy. Utilized Outlook, QuickBooks, and Excel for daily operations.
- Trained junior staff on accounting software and best practices, fostering skill development within the team.
- Collaborated with project managers to provide budgeting support and track project-related expenses effectively.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
Customer Service Associate
Lowes
N. Westminster, CO
04.2021 - 10.2021
- Assisted customers by providing detailed support and guidance. Performed data entry across various platforms. Supported company mission through effective loss prevention strategies. Followed safety and standards policies to maintain compliance. Operated office equipment and safeguarded all printed and electronic documents.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Trained new associates on customer service protocols and store procedures.
- Managed inventory levels, restocking shelves to optimize product availability.
- Collaborated with team members to improve store layout for better customer navigation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Sales Associate
Lowes
Northglenn, CO
04.2015 - 04.2021
- Assisted customers by providing detailed support and guidance. Performed data entry across various platforms. Supported company mission through effective loss prevention strategies. Followed safety and standards policies diligently. Operated office equipment and safeguarded all printed and electronic documents.
- Assisted customers in product selection and provided tailored recommendations for home improvement projects.
- Maintained knowledge of inventory levels and assisted in restocking shelves efficiently.
- Handled customer inquiries and resolved issues, ensuring a positive shopping experience.
- Collaborated with team members to enhance sales strategies and improve overall store performance.
- Demonstrated effective communication skills while interacting with diverse customer base daily.
- Trained new associates on product knowledge, sales techniques, and customer service standards.
- Implemented promotional displays to attract customers and drive sales during seasonal events.
Assistant Manager/Sales Associate
Hibbett Sports
Trinidad, CO
10.2010 - 02.2015
- Monitored store hours to align with owner expectations for opening and closing times. Recorded daily sales, bank deposits, and merchandising data accurately. Implemented loss prevention strategies by analyzing data logs to mitigate fraud, waste, and abuse. Explained rules and regulations to maintain store policies. Assisted in training new hires and coordinated schedules for effective store coverage during weekday evenings and weekends. Operated office equipment to support sales metrics and inventory management for shipments and special sales events. Secured printed and electronic files for employee and customer records. Contributed positively to employee morale by stepping in as acting manager when needed and achieving personal and team goals. Trained new employees effectively and adapted to changes within the company while engaging in community initiatives. Fostered a positive work environment that consistently advanced in a constructive direction. Delivered exceptional customer service experiences for all internal and external customers.
- Supervised daily operations to ensure efficient store management and exceptional customer service.
- Trained and mentored new staff, fostering a collaborative team environment.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with upper management on strategic planning initiatives for store development and expansion.
Office Manager
ASAP Rooter Service
Trinidad, CO
08.2007 - 06.2010
- Assisted in daily operations to support company mission of exceptional customer service. Helped maintain accurate account management for bank transactions and payroll accounts. Provided customer support via phone during dispatch and billing processes. Conducted precise data entry. Safeguarded printed and electronic files.
- Streamlined office operations to enhance workflow and productivity.
- Coordinated scheduling and logistics for service appointments and technician dispatch.
Assistant Store Manager/Sales
JRs County Store
Trinidad, CO
03.2001 - 07.2003
- Assisted in managing store operations, ensuring adherence to scheduled opening and closing times. Maintained daily sales records, bank deposits, and merchandising data accurately. Supported company mission by implementing loss prevention strategies and monitoring data logs. Interpreted store policies and regulations to ensure compliance. Trained new employees on company standards and procedures. Scheduled staff to ensure optimal store coverage during evenings and weekends. Operated office equipment to achieve high productivity levels. Protected employee and customer records, both printed and electronic. Contributed to a positive work environment and adapted to company changes.
- Led daily operations, ensuring efficient workflow and high standards of customer service.
- Trained and mentored staff, fostering a collaborative team environment.
Education
Associates - General Studies
Trinidad State Junior College
Trinidad05-2007
Certificate - Cosmetology
Trinidad State Junior College
Trinidad12-2005
High School Deploma - General Studies
Trinidad High School
Trinidad, Colorado05-2002
Skills
- Leadership
- Sales Management
- Supply Management
- Communication
- Training
- Accounts Payable
- Accounts Receivable
- Data Entry
- Customer Service
- Team Building
- Bookkeeping
- Quickbooks
Timeline
Bookkeeper
Empower Construction Texas Inc
10.2021 - 07.2025
Customer Service Associate
Lowes
04.2021 - 10.2021
Customer Sales Associate
Lowes
04.2015 - 04.2021
Assistant Manager/Sales Associate
Hibbett Sports
10.2010 - 02.2015
Office Manager
ASAP Rooter Service
08.2007 - 06.2010
Assistant Store Manager/Sales
JRs County Store
03.2001 - 07.2003
Certificate - Cosmetology
Trinidad State Junior College
High School Deploma - General Studies
Trinidad High School
Associates - General Studies
Trinidad State Junior College