Cody Baker
Trenton,OH
Summary
Service & Measure Technician with 6 years of experience in enhancing customer satisfaction and operational efficiency. Expert in troubleshooting, inventory management, and project management, with a solid foundation in cybersecurity. Passionate about leveraging technical skills and industry knowledge to transition into the dynamic tech sector, while ensuring compliance and quality assurance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service & Measure Technician/ Assistant Warehouse Manager
Bath Experts LLC.
09.2022 - Current
- Resolve customer issues to enhance satisfaction, streamline operations processes and decrease call-back rate by 70%.
- Ensure accurate documentation and effective communication to support operations.
- Conduct thorough inspections to guarantee quality and reduce material errors.
- Support office tasks and manage inventory to maintain efficient workflow.
- Provide exceptional customer service, addressing concerns and ensuring positive interactions while assisting with diverse office tasks as needed.
- Analyze and troubleshoot reported issues, developing effective solutions and workarounds to enhance customer satisfaction and operational efficiency.
Sales Consultant
Bath Experts LLC.
05.2021 - 09.2022
- Crafted detailed client proposals, ensuring clear project structure and successful execution.
- Revamped sales process to increase closing rate by +30% and increased revenue per lead by +40%.
- Managed project timelines, achieving key milestones and optimizing workflow efficiency.
- Innovated service processes, delivering exceptional client satisfaction and measurable results.
Independent Life Insurance Agent
Family First Life
10.2020 - 05.2021
- Assessed client needs, recommended coverage, enhanced financial security.
- Developed client strategies, expanded portfolio, increased client base.
- Guided application process, ensured timely submissions, improved accuracy.
- Guided application process, ensured timely submissions, improved accuracy.
- Fostered client relationships, ensured retention, enhanced satisfaction.
Finance Manager
Kerry Ford Inc.
08.2019 - 03.2020
- Managed dealership's subprime lending; improved sales closure efficiency.
- Facilitated paperwork coordination; enhanced sales process.
- Conducted customer financial assessments; optimized negotiation strategies.
- Reviewed financial documents for accuracy; ensured compliance.
Product Specialist
Kerry Ford Inc.
02.2019 - 08.2020
- Increased sales by optimizing customer engagement strategies, enhancing team collaboration.
- Implemented innovative sales strategies to increase new truck sales by 50%
- Developed client relationships, leading to measurable revenue growth and improved client satisfaction.
- Analyzed market trends to inform sales tactics.
- Resolved customer issues efficiently, boosting retention rates and customer loyalty.
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Cincinnati, OH 12.2025
Skills
- Operating Systems, Cybersecurity, Customer Service, Communication, Project Management, Inventory, Management, Troubleshooting, Compliance, Documentation, Quality Assurance
Certification
- CompTIA A+, CompTIA
- ITIL v4 Foundations in IT Service Management, ITIL
Timeline
Service & Measure Technician/ Assistant Warehouse Manager
Bath Experts LLC.
09.2022 - Current
Sales Consultant
Bath Experts LLC.
05.2021 - 09.2022
Independent Life Insurance Agent
Family First Life
10.2020 - 05.2021
Finance Manager
Kerry Ford Inc.
08.2019 - 03.2020
Product Specialist
Kerry Ford Inc.
02.2019 - 08.2020
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
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