Zaralexus Guillory
Mobile
Summary
Dedicated healthcare professional with a proven track record at Gulf Coast Rehabilitation, excelling in patient care and venipuncture. Leveraged compassion and empathy alongside strong organization skills to enhance patient satisfaction and efficiency. Achieved certification in phlebotomy, mastering complex problem-solving to improve care for 'hard stick' patients.
Overview
10
10
years of professional experience
Work History
CNA/Phlebotomist
Gulf Coast Rehabilitation
03.2020 - Current
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- During my time here, I earned my certification in phlebotomy which allowed me to cross-train and assist with performing accurate venipunctures on the residents that were considered 'hard sticks'.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
Your Choice Senior Care
10.2017 - 03.2020
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Healthcare Enrollment Specialist
Concentrix
08.2014 - 10.2017
- Communicated effectively via telephone, email, and in person with prospective customers.
- Generated leads through cold-calling, networking and other outreach methods.
- Analyzed risk factors to recommend appropriate coverage levels.
- Evaluated competitors' products and services to gain competitive advantage.
- Negotiated contracts and terms of sale with potential customers.
- Calculated premiums and established payment methods for sales.
- Developed and implemented promotional strategies to increase customer base.
- Analyzed customer needs to provide customized insurance solutions.
Education
Certificate - Certified Phlebotomy Technician
Remington College
Mobile, AL07-2024
High School Diploma -
Wp Davidson High School
Mobile, AL05-2014
Skills
- Complex Problem-Solving
- Vital signs monitoring
- Feeding Assistance
- Compassion and Empathy
- Patient Care
- Compassionate communication
- Venipuncture
- Medical records handling
- EMR recordkeeping
- Specimen Preparation
- Data Entry
- Paperwork Processing
- HIPAA
- Deadline Management
- Telephone and email skills
- Strong Organization
Timeline
CNA/Phlebotomist
Gulf Coast Rehabilitation
03.2020 - Current
CNA
Your Choice Senior Care
10.2017 - 03.2020
Healthcare Enrollment Specialist
Concentrix
08.2014 - 10.2017
Certificate - Certified Phlebotomy Technician
Remington College
High School Diploma -
Wp Davidson High School
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