Ryan Wicker
Jonesboro,AR
Summary
Driven Sales Agent with four years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
Arkansas Blue Cross Blue Shield
11.2019 - Current
- Schedule any appointments and keep a digital log of all customers that come in the office
- Receive and process payments for all individual and group insurance policies (in excess of $1,500,000 monthly)
- Keep all office supplies in stock and organized for retail and office staff
- Receive all incoming and outgoing correspondence
- (USPS, UPS, FedEx, DHL)
- Answer customer questions in person and via email
Office/Finance Manager
Arkansas Insurance License, Premier Auto
05.2019 - 09.2019
- Upload and submit customer applications
- Keep all sold and unsold customer information filed and in compliance with local and federal law
- Customer service
- Keep all office equipment in working order and order supplies
- Account for all purchases made by sales team and for the store
- Worked directly with lending companies on behalf of customers and the dealership
Sales Professional
Automax Jonesboro
03.2018 - 05.2019
- Take customers credit applications and all required documentation for the financial institutions
- Assist with any customer issues before, during, and after the sale
- Keep in contact with all previous and potential customers via email and phone
- Proficient use of many different computer programs used in a sales setting
- Work efficiently with my time to get the best sales possible
- Teamwork, making sure everyone I work with has the skills and help they need to succeed
Bartender
U.S. Pizza Co
09.2017 - 05.2018
- Welcome guests personally within 30 - 45 seconds of their arrival
- Work in cooperation with other bartenders to keep the bar area cleaned; adhere to company's standards at all times
- Reach out to guests and offer assistance to them before they request
- Receive cash payment from guests
- Mix and serve both alcoholic and non-alcoholic drinks for patrons of bar and dining room
Server/Bartender/Host
Fuji Japanese Steakhouse
05.2016 - 09.2017
- Cash handling experience
- Keep a record of all payments received each shift
- Ability to handle serving large groups
- Keep grills stocked and ready for the chef
- Keep all wine and beer stocked and rotated out
- Clean server stations and breakdown drinks machine
- Occasional training for new hires
- Knowledge of common drink recipes
- Server
Colton's Steakhouse and Grill
02.2016 - 06.2016
- Kept inventory stocked, cleaned and organized
- Enter food and drink orders into the POS system
- Maintain a record of all orders and payments I enter each shift
- Kept the dining room clean and tables stocked with all condiments
- Extensive use of verbal communication and knowledge of workplace safety
- Cash handling experience
Education
High School Diploma -
Brookland High School
Brookland, AR05.2008
Skills
- CPR (Less than 1 year)
- CPR certified (Less than 1 year)
- MAC (Less than 1 year)
- MacOS (Less than 1 year)
- Sales
- Customer service skills
- Microsoft office
- Outlook
- Customer Service
- Marketing
- Word
- Data Entry
- Photoshop
- Business Development
- Bartending
- Sales Management
- Microsoft Windows
- IOS
- POS
- Certifications and Licenses
- Insurance License
- September 2020 to December 2021
- Arkansas Insurance License for Life and Health policies
- Assessments
- Conscientiousness — Highly Proficient
- February 2019
- Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think
- Before acting
- Full results: Highly Proficient
- Personality: Customer Service Fit — Proficient
- September 2019
- Assesses personality traits that result in high-quality customer service
- Full results: Proficient
- Reliability — Highly Proficient
- Tendency to be dependable and come to work
- Supervisory Skills: Directing Others — Proficient
- Motivating others through feedback to identify improvements or corrective actions
- Receptionist — Highly Proficient
- Using basic scheduling, attention to detail, and organizational skills in an office setting
- On-Site Property Manager — Highly Proficient
- October 2019
- Tendency to be well-organized, rule-abiding, and hard-working
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Supervisory skills:
- Motivating & assessing employees — Proficient
- Windows/macOS literate
- Verbal/Written communication
- Dealerttrack/DMS
- Closing Sales
- Sales Expertise
- Trained in Salesforce
- Google Docs
- Documentation
- Time Management
- Understanding Customer Needs
- Medical Terminology Knowledge
- Customer Relationship Management
- Prioritization
- Microsoft Excel
- Microsoft Outlook
- Policy Feature Explanations
- Customer Referrals
- Health Insurance Industry Knowledge
- Credit and Debt Card Processing
- Account Retention
- CRM Tracking
- Product Knowledge
- Process Knowledge
- Sell Policies
- Insurance Recommendation
- Appointment Management
- Market Services
- Advertising Initiatives
- Premium Calculations
- Persuasive Selling
- New Policy Quotations
- Call Center Customer Service
- Administrative Support
- Insurance Sales
- Medicare Compliance
- Form Completion and Submission
- Insurance Eligibility
- Individualized Support
- Agent Support
Certification
N.C.I.C certified (National Crime Information Center)
CPR certified
Timeline
Operations Support Specialist
Arkansas Blue Cross Blue Shield
11.2019 - Current
Office/Finance Manager
Arkansas Insurance License, Premier Auto
05.2019 - 09.2019
Sales Professional
Automax Jonesboro
03.2018 - 05.2019
Bartender
U.S. Pizza Co
09.2017 - 05.2018
Server/Bartender/Host
Fuji Japanese Steakhouse
05.2016 - 09.2017
Colton's Steakhouse and Grill
02.2016 - 06.2016
High School Diploma -
Brookland High School
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