James Wilson
Cedar,Puerto Rico
Summary
Service-focused general manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
General Manager
Kohl's
Bloomington, MN
02.2014 - Current
- Deliver business strategy and develop systems and procedures, improving 50% of operational quality and team efficiency.
- Develop value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
Store Manager
Kohl's
Bloomington, MN
05.2009 - 10.2013
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Scheduled and led weekly store meetings for 60 employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.
- Oversaw, trained and encouraged 22 sales associates, promoting a culture of efficiency and performance.
Lead Retail Sales Associate
Kohl's
Bloomington, MN
09.2006 - 05.2009
- Communicated accurate information about promotion, customer programs and products, providing exceptional customer service and driving 35% of retention.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Education
Bachelor of Science - Business Administration
University of Minnesota - Twin Cities
Minneapolis, MNSkills
- Recruiting and hiring
- Operations
- Goals and performance
- Product and service sales
- Policy and procedures adherence
- Customer service
- Effective leader
- Conflict resolution
Timeline
General Manager
Kohl's
02.2014 - Current
Store Manager
Kohl's
05.2009 - 10.2013
Lead Retail Sales Associate
Kohl's
09.2006 - 05.2009
Bachelor of Science - Business Administration
University of Minnesota - Twin Cities