Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
AssistantManager

Samantha E. Giampietro

Senior Manager
Mountain Top,PA

Summary

Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certificates

Work History

Order-to-Cash Claims Senior Manager

Genpact – Kraft Heinz Co
Wilkes Barre, PA
06.2021 - Current
  • Prepare & analyze client data to achieve financial services efficiencies
  • Analyze data trends to identify areas of opportunities
  • Propose process improvements & oversee implementation of suggested improvements
  • Monitor, track & analyze data to ensure implementation success
  • Share best practices & provide strategic direction for processes
  • Engage in extensive Sales/Customer facing communications to ensure client satisfaction and provide continuous improvement with onsite visits to customer locations
  • Establish and maintain strong professional relationships with key customer stake holders and Delegate tasks and responsibilities to project team
  • Support/Lead Project Initiative work streams
  • Ensure resolution of action items & project timelines are completed timely
  • Complete ad hoc reporting based on client requests within multiple systems
  • Continue to support improvement initiatives and transformation projects
  • Work directly with client leadership, including CFO, VP, & Head of Sales, to provide project updates, new initiatives, & overall financial analysis
  • Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes
  • Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
  • Manage a team of direct reports with maintaining roles and responsibilities, monthly touch base and yearly performance reviews
  • Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Updated system information, making appropriate changes to documentation.
  • Supervised and directed the Shipping Claims team to keep projects on track and tasks prioritized.
  • Evaluated hiring, firing and promotions requests.

Bill-to-Cash Manager

Genpact – Kraft Heinz Co
Wilkes-Barre, PA
12.2015 - 06.2021
  • Leverage common practices across Genpact centers to drive efficiency
  • Support sustainable global end to end processes
  • Assist in development of Global Process Lead SMEs through training, establishment of objectives, communication of rules, constructive feedback
  • Work directly with vice presidents of various divisions to ensure successful changeover of accounts
  • Consistently manage, organize and lead customer calls to capture concerns and feedback
  • Publish weekly progress trends
  • Lead project initiative work streams
  • Effectively utilized all cross functional resources to ensure optimum service for internal and external customers
  • Support improvement Initiatives/transformation projects
  • Support functional groups – ie
  • HR, Operations, Transformation, Transitions
  • Manage ongoing transitions of accounts from domestic locations to various Genpact sites
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Bill-to-Cash Senior Sales Associate

Genpact, Kraft Heinz Co
Wilkes Barre, PA
06.2014 - 12.2015
  • Assists Customer Manager in gathering, sorting, summarizing and formatting data in a common format for the coordinated sales categories.
  • Develop and track standardized and ad-hoc reports to benefit the Customer Business Team (CBT).
  • Audit and links bills across Customer HQ points and manages contracts along with past event reports.
  • Manage checkbook and trade; assists in analyzing category issues by identifying gaps in trade funding/plan
  • ·Audit and links bills, deductions from the Customer and reconciles events via SAP
  • Compile, tracks and reconciles post audits
  • Support sales analytics; responsible for timely compilation of pre and post event reports using analytical toolkit – including Nielsen Answers on Demand, etc.
  • Support field sales and analytics by ensuring timely dissemination of Company Key Performance Indicators (KPI’s) and benchmarking.
  • Support the maintenance of ad-hoc (if automation not available) reports mandated by the Customer.
  • Tracks and analyzes new item performance for Custom Business Team
  • Completes Post Promotion Analysis based on prescribed framework (KPI’s, etc.)
  • Gather, formats and prepares CBT sales data for promotional effectiveness and efficiency analysis
  • Track volume utilizing business objectives and syndicated data and also tracks competitor ad activity.

Education

Bachelor of Science - Risk Management, Accounting

Pennsylvania State University
University Park, PA
06.2010 - 05.2014

Skills

Client relationship building

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Accomplishments

  • Achieved reducing leakage by 23% by completing root cause analysis within the claims workflow with accuracy and efficiency.
  • Graduated from Genpact's GROW program in 2016, their in house management program
  • Green Belt Certified bringing in more than $10M of recovery

Software

Microsoft Excel

Microsoft PowerPoint

SAP

SPARK

BI Reporting

HighRadius

Tabluea

Certification

Lean Certified

Timeline

Order-to-Cash Claims Senior Manager

Genpact – Kraft Heinz Co
06.2021 - Current

Green Belt Certified

10-2020

Lean Certified

01-2016

Bill-to-Cash Manager

Genpact – Kraft Heinz Co
12.2015 - 06.2021

Bill-to-Cash Senior Sales Associate

Genpact, Kraft Heinz Co
06.2014 - 12.2015

Bachelor of Science - Risk Management, Accounting

Pennsylvania State University
06.2010 - 05.2014

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Samantha E. GiampietroSenior Manager