Microsoft Excel
Samantha E. Giampietro
Senior Manager
Mountain Top,PA
Summary
Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
Order-to-Cash Claims Senior Manager
Genpact – Kraft Heinz Co
Wilkes Barre, PA
06.2021 - Current
- Prepare & analyze client data to achieve financial services efficiencies
- Analyze data trends to identify areas of opportunities
- Propose process improvements & oversee implementation of suggested improvements
- Monitor, track & analyze data to ensure implementation success
- Share best practices & provide strategic direction for processes
- Engage in extensive Sales/Customer facing communications to ensure client satisfaction and provide continuous improvement with onsite visits to customer locations
- Establish and maintain strong professional relationships with key customer stake holders and Delegate tasks and responsibilities to project team
- Support/Lead Project Initiative work streams
- Ensure resolution of action items & project timelines are completed timely
- Complete ad hoc reporting based on client requests within multiple systems
- Continue to support improvement initiatives and transformation projects
- Work directly with client leadership, including CFO, VP, & Head of Sales, to provide project updates, new initiatives, & overall financial analysis
- Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes
- Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Manage a team of direct reports with maintaining roles and responsibilities, monthly touch base and yearly performance reviews
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Updated system information, making appropriate changes to documentation.
- Supervised and directed the Shipping Claims team to keep projects on track and tasks prioritized.
- Evaluated hiring, firing and promotions requests.
Bill-to-Cash Manager
Genpact – Kraft Heinz Co
Wilkes-Barre, PA
12.2015 - 06.2021
- Leverage common practices across Genpact centers to drive efficiency
- Support sustainable global end to end processes
- Assist in development of Global Process Lead SMEs through training, establishment of objectives, communication of rules, constructive feedback
- Work directly with vice presidents of various divisions to ensure successful changeover of accounts
- Consistently manage, organize and lead customer calls to capture concerns and feedback
- Publish weekly progress trends
- Lead project initiative work streams
- Effectively utilized all cross functional resources to ensure optimum service for internal and external customers
- Support improvement Initiatives/transformation projects
- Support functional groups – ie
- HR, Operations, Transformation, Transitions
- Manage ongoing transitions of accounts from domestic locations to various Genpact sites
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Bill-to-Cash Senior Sales Associate
Genpact, Kraft Heinz Co
Wilkes Barre, PA
06.2014 - 12.2015
- Assists Customer Manager in gathering, sorting, summarizing and formatting data in a common format for the coordinated sales categories.
- Develop and track standardized and ad-hoc reports to benefit the Customer Business Team (CBT).
- Audit and links bills across Customer HQ points and manages contracts along with past event reports.
- Manage checkbook and trade; assists in analyzing category issues by identifying gaps in trade funding/plan
- ·Audit and links bills, deductions from the Customer and reconciles events via SAP
- Compile, tracks and reconciles post audits
- Support sales analytics; responsible for timely compilation of pre and post event reports using analytical toolkit – including Nielsen Answers on Demand, etc.
- Support field sales and analytics by ensuring timely dissemination of Company Key Performance Indicators (KPI’s) and benchmarking.
- Support the maintenance of ad-hoc (if automation not available) reports mandated by the Customer.
- Tracks and analyzes new item performance for Custom Business Team
- Completes Post Promotion Analysis based on prescribed framework (KPI’s, etc.)
- Gather, formats and prepares CBT sales data for promotional effectiveness and efficiency analysis
- Track volume utilizing business objectives and syndicated data and also tracks competitor ad activity.
Education
Bachelor of Science - Risk Management, Accounting
Pennsylvania State University
University Park, PA 06.2010 - 05.2014
Skills
Client relationship building
Strategic planning
Account development
Revenue development
Stress management
Meeting sales goals
Key Performance Indicators
Operations management
Verbal and written communication
Project Management
Improvement initiatives
Coaching and mentoring
Accomplishments
- Achieved reducing leakage by 23% by completing root cause analysis within the claims workflow with accuracy and efficiency.
- Graduated from Genpact's GROW program in 2016, their in house management program
- Green Belt Certified bringing in more than $10M of recovery
Software
Microsoft PowerPoint
SAP
SPARK
BI Reporting
HighRadius
Tabluea
Certification
Lean Certified
Timeline
Order-to-Cash Claims Senior Manager
Genpact – Kraft Heinz Co
06.2021 - Current
Green Belt Certified
10-2020
Lean Certified
01-2016
Bill-to-Cash Manager
Genpact – Kraft Heinz Co
12.2015 - 06.2021
Bill-to-Cash Senior Sales Associate
Genpact, Kraft Heinz Co
06.2014 - 12.2015
Bachelor of Science - Risk Management, Accounting
Pennsylvania State University
06.2010 - 05.2014