ROMAISA SIDDIQUI
Houston,USA
Summary
Client-focused financial services professional with extensive experience spanning branch banking, wealth management, and technology-enabled client support. Demonstrated success in managing and deepening client relationships through a consultative, advice-based approach while operating in highly regulated environments. Brings a strong foundation in retail and private banking, new client acquisition, cross-selling financial products, and risk management, complemented by hands-on experience leveraging technology platforms to enhance customer experience, operational efficiency, and service delivery. Recognized for building trust with affluent clients, ensuring compliance with regulatory standards, and delivering consistent, high-quality outcomes aligned with organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MANAGER / LEAD CASH HANDLER
Subway Owner
01.2020 - 12.2024
- Managed high-volume daily cash transactions, maintaining 100% drawer accuracy and strict adherence to cash handling protocols
- Balanced cash drawers and safe totals; investigated and resolved discrepancies promptly to ensure financial integrity
- Prepared and completed daily bank deposits, ensuring secure handling and accurate reconciliation of all funds
- Delivered friendly, professional customer service, enhancing overall customer satisfaction and repeat business
- Trained and mentored staff on cash handling procedures, operational standards, and customer service excellence
- Built and maintained strong relationships with customers and suppliers, supporting business growth and retention
- Fostered a positive team environment, improving employee morale and contributing to higher retention rates
- Monitored daily operations and coached team members to maximize performance and efficiency
- Controlled operational costs to maintain budget targets and improve profitability
- Cross-trained employees across multiple functions to enhance team flexibility and operational continuity
Relationship Manager
IBC Bank
05.2017 - 11.2019
- Served as a trusted advisor to 20+ clients daily, managing relationships and delivering personalized banking solutions.
- Consistently exceeded sales goals by cross-selling deposit accounts, credit cards, and loan products, increasing branch revenue by 10%.
- Acquired an average of 30 new accounts per month through referrals, relationship building, and proactive outreach.
- Conducted account maintenance, issue resolution, and fraud prevention while adhering to all regulatory and compliance standards.
- Recognized as Employee of the Quarter for outstanding customer service and relationship management.
Education
Master of Arts - Economics
University of Sindh
Jamshoro, Pakistan04-2003
Skills
- Customer retention strategies
- Client Relationship Building
- Sales strategy Development
- Client engagement
- Sales and Cross-Selling
- Financial portfolio management
- Negotiation
- Verbal and written communication
- Work prioritization
- Performance management
- Expectation setting
Websites
Accomplishments
Employee of the quarter for customer service and exceeding sales goals at IBC Bank
Certification
- Completed Texas Pre-Licensure NMLS approved Education Requirements (OCCC), NMLS ID 1786068
- Currently studying For SIE Exam
- Bank Work 'Bank Training Certification' (SER) Jobs for Progress Houston Tx
- Google IT Support Professional Certificate
- Salesforce Certified Business Analyst
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Sindhi
Native or Bilingual
Timeline
MANAGER / LEAD CASH HANDLER
Subway Owner
01.2020 - 12.2024
Relationship Manager
IBC Bank
05.2017 - 11.2019
Master of Arts - Economics
University of Sindh