Zy’Keasha Buckingham
MILWAUKEE,WI
Summary
Well-qualified familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and also would like to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Food Handler
Campus Association USA, Chartwells Higher Education
09.2019 - 03.2020
- Received, unpackaged and stored incoming food deliveries.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Organized and re-stocked various stations and self-service items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Team Member
Follett -The Phoenix Bookstore
09.2019 - 03.2020
- Evaluated customer needs and feedback to drive product and service improvements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Worked different stations to provide optimal coverage and meet production goals.
- Devised and implemented processes and procedures to streamline operations.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Senior Brand Ambassador
American Eagle Outfitters, Inc
01.2020 - Current
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Increased sales by effectively communicating product benefits.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Developed creative displays and signage to draw customers to products.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted customers with product selection based on individual needs and preferences.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Worked with team to achieve sales goals for products.
- Communicated product value, quality, and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Maintained knowledge of current promotions and product features.
- Placed new and existing brand products in competitive retail locations.
- Monitored customer preferences to determine focus of sales efforts.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained clean, organized and professional work environment.
- Engaged customers to communicate key product features.
- Communicated product information with confidence and educated consumers about company.
- Established and maintained positive relationships with customers.
Concert Usher
06.2016 - Current
- Monitored events to identify potential problems and minimize disruptions.
- Maintained clean and organized venue to create pleasant experience for guests.
- Worked with other staff members to facilitate smooth flow of operations.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Surveilled venue to verify guest adherence to safety rules.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Assisted with set-up and break down of events to facilitate efficient and organized event preparation.
- Handled crowd control to maintain order and prevent overcrowding.
- Directed ticket holders to seats and facility locations.
- Maintained professional demeanor to represent venue and create positive impression.
- Assisted patrons with seating by giving directions and lighting paths.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided information about current and future events at facility.
- Reviewed tickets for authenticity and applicability to particular event.
Admissions Representative
Wisconsin State Fair Park
06.2015 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Contacted prospective employees via phone calls.
- Interceded between employees during arguments and diffused tense situations.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Assisted in patient admission process based on federal and state laws.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
- Developed and implemented strategies to increase number of applicants.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Team Member
Panera Bread
Milwaukee, WI
05.2022 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Evaluated customer needs and feedback to drive product and service improvements.
Line Therapist
Pediatric Psychology Associates, LLC, Autism Behavioral Network
11.2018 - 05.2019
- Supported individuals dealing with mental health and emotional issues.
- Adapted counseling techniques to best suit individual needs of each client.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Assisted clients in exploring feelings and understanding behaviors.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Listened to clients' concerns and provided encouragement and support.
- Designed safe and supportive environment for clients to discuss issues.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided education on mental health topics and resources to clients
Education
N/A - Business Management, AAS
Milwaukee Area Technical College
Milwaukee, WI 01.2022 - Current
University of Wisconsin - Milwaukee
Milwaukee, WI 01.2021 - 03.2021
University of Wisconsin - Green Bay
Green Bay, WI 08.2019 - 12.2020
Milwaukee Area Technical College
Milwaukee, WI 08.2017 - 03.2019
High School Diploma -
Pius XI Catholic High School
Milwaukee, WI 08.2013 - 05.2017
Skills
- Collaboration Talent, Decision Making
- Customer Retention Strategies
- Team Meetings
- Cash Counting
- Customer Experience
- Relationship Builder
- Customer Relationship Management
- Professional Relationships
- Money Management
- Sales Expertise
- Brand Strategy
- POS Transactions
- Brand Awareness and Identity
- Critical Thinking
- Effective Communicator
- Marketing and Advertising
- Staff Training
- Floor Operations and Displays
- Customer Demographics
- Providing Feedback
- Customer Needs Assessments
- Corporate Communications
- Customer Service
- Inventory Control
- Communication Skills
- Customer Service and Assistance
- Customer Relations
- Customer Service, Communication
- Interpersonal Communication Skills
- Loss Prevention Goals Monitoring
- Relationship Management
- Customer Relations
- Time Management, Troubling-shooting
Timeline
Team Member
Panera Bread
05.2022 - 01.2023
N/A - Business Management, AAS
Milwaukee Area Technical College
01.2022 - Current
University of Wisconsin - Milwaukee
01.2021 - 03.2021
Senior Brand Ambassador
American Eagle Outfitters, Inc
01.2020 - Current
Food Handler
Campus Association USA, Chartwells Higher Education
09.2019 - 03.2020
Team Member
Follett -The Phoenix Bookstore
09.2019 - 03.2020
University of Wisconsin - Green Bay
08.2019 - 12.2020
Line Therapist
Pediatric Psychology Associates, LLC, Autism Behavioral Network
11.2018 - 05.2019
Milwaukee Area Technical College
08.2017 - 03.2019
Concert Usher
06.2016 - Current
Admissions Representative
Wisconsin State Fair Park
06.2015 - Current
High School Diploma -
Pius XI Catholic High School
08.2013 - 05.2017
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