Olivia Webster
Milwaukee,WI
Summary
Experienced with managing clinical teams and ensuring optimal patient care. Registered nurse with strong background in hospice care. Known for collaborative approach and adaptability in dynamic environments. Known for team collaboration, strong communication, and effective time management skills. Reliable and self-motivated. Pursuing a position within an environment that will allow professional growth and development with a focus on quality improvement while encompassing the values and mission of Aurora Health Care.
Overview
10
10
years of professional experience
Work History
Hospice Clinical Team Manager
Agrace
08.2025 - Current
- Led clinical teams to ensure high-quality patient care and service delivery.
- Managed financial resources prudently, optimizing budgets while maintaining high-quality patient care standards.
- Optimized operational workflows by conducting regular process evaluations and identifying potential bottlenecks or inefficiencies.
- Developed and implemented training programs to enhance staff performance and compliance.
- Coordinated interdisciplinary meetings to foster collaboration among healthcare professionals.
- Streamlined operational processes, improving efficiency in clinical workflows and documentation.
- Reduced turnover rates by actively addressing employee concerns and implementing targeted retention strategies.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Hospice Registered Nurse Case Manager
Agrace
01.2022 - 08.2025
- Develop and implement individualized care plans for each patient.
- Supervisory overview of designated disciplines (CNA).
- Trained as a Preceptor to onboard new hires.
- Involvement in process improvement projects (Project HOPE).
- Complete comprehensive physical assessments and relays pertinent information to physicians.
- Provide skilled nursing care including medication administration (IV, PO, PR, SQ), wound care, and management of various drains / tubes.
- Effectively communicate with patients, families, management, and the care team to ensure smooth transitions of care.
- Provide telephone triage services to patients, assessing symptoms, providing guidance, and coordinating care plans.
- Promptly complete high quality and detailed documentation within the electronic medical record (EPIC).
- Attend and participate in routine interdisciplinary meetings.
Hospice Registered Nurse Case Manager
Crossing Rivers Health Hospice
06.2020 - 01.2022
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Performed triage responsibilities to provide nursing guidance and assistance.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and patient needs.
Registered Nurse
Divine Rehabilitation and Nursing
06.2016 - 06.2020
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL12.2023
Associate of Science - Nursing
Southwest Wisconsin Technical College
Fennimore, WI05.2019
Skills
- Hospice care expertise
- EPIC / EMR
- Patient education
- Clinical documentation
- Precepting / Staff education
- Interdisciplinary collaboration
- Patient needs assessment
- Case management
Timeline
Hospice Clinical Team Manager
Agrace
08.2025 - Current
Hospice Registered Nurse Case Manager
Agrace
01.2022 - 08.2025
Hospice Registered Nurse Case Manager
Crossing Rivers Health Hospice
06.2020 - 01.2022
Registered Nurse
Divine Rehabilitation and Nursing
06.2016 - 06.2020
Bachelor of Science - Nursing
Chamberlain University
Associate of Science - Nursing
Southwest Wisconsin Technical College