Ashlie Dayton-Gerona

• Part of the team that launched DHI2 in Aug 2024 and processed over 3.5 million shipments in 4 months
• Learn and Be curious : Became one of DHI2's very first Learning Ambassadors

- Ensured AA’s being on boarded were trained to network standards for their assigned home process

-Trained associates in Day One, Day Two, Safety School, and HAZMAT according to network standards

-Conducted retrains on AA’s below 100% to curve regarding quality and productivity with results being the AA’s exceeded productivity/ quality expectation

• Taking Ownership: Line Leading, standing in as acting PA when PA was not present and led a team to meet daily goals
• Deliver Results : Problem Solve

- Advanced experience in PS to solve errors within the DS, resolved package discrepancies, improving customer satisfaction

• Supervising the daily performance of the service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements while delivering
• Encouraged sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment
• Oversaw both delivery service providers as well as warehouse part time employees
• Took ownership of four operations during my career at UPS : Preload Operations, Delivery Operations, Hub Operations, Air Operations
• Part of 10 Away Teams , locations such as Ontario, California; Michigan; Boise, Idaho; Kansas City, Missouri; Chicago, Illinois; Portland, Oregon; Denver, Colorado; Maui, Hawaii; Kailua-Kona, Hawaii; Hilo, Hawaii; to ensure the success of the operations as well as the safety and success of the employess

• Training the new hires, assisting the senior staff in preparing course materials, organizing seminars and promoting presentation for trainees; stimulating the performance of employees, supporting marketing of training, providing necessary feedback, administering everyday training program, managing communication with managers and analysing training performance metrics.