YETZENIA RAMOS RODRIGUEZ
North Pole,AK
Summary
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
14
14
years of professional experience
Work History
Amazon Delivery Station Warehouse Associate
Amazon
03.2025 - Current
- Sorted and organized incoming packages for efficient processing and distribution.
- Operated scanning equipment to track inventory and ensure accurate shipments.
- Maintained cleanliness and organization of the work area to promote safety.
- Monitored stock levels and reported shortages to supervisors promptly.
- Assisted in training new associates on warehouse procedures and safety protocols.
- Executed quality inspections to confirm that products met company standards.
- Adhered to safety guidelines while lifting heavy items to prevent injuries.
- Participated in daily team meetings to discuss targets and operational improvements.
- Executed tasks efficiently to meet tight deadlines during peak periods.
- Regularly communicated with team members to optimize workflow and reduce delays.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Bilingual Service Representative
South Charlotte Chevrolet
06.2022 - 05.2023
- Responsible for answering all calls in a prompt, professional and courteous manner, assisting and servicing customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts.
- Scheduled service appointments and maintained accurate customer records in the dealership management system.
- Conducted follow-up calls to ensure customer satisfaction and track appointment outcomes.
- Collaborated with service department to streamline appointment scheduling and improve customer experience.
- Answered all incoming calls promptly and professionally, providing assistance with service appointments and vehicle updates.
- Answered all incoming phone calls according to a proven, pre-set script, and schedule a service appointment. Logged all customer comments into Dealership Management System, schedule follow-up contact if no appointment was made.
- Maintain and update customer changes in database.
- Contact current customer base on current marketing incentives.
- Contacted clients via e-mail and phone to schedule a service appointment.
- Responded to internet inquiries through email and phone, converting leads into scheduled service appointments.
- Forward any customer concerns to the correct department Manager and follow-up.
- Maintains an organized, clean and safe work area.
- Maintains accurate timekeeping record in timekeeping system.
- Complies with Company policies and procedures.
- Managed large amounts of inbound/outbound calls and emails in a timely manner.
- Research issues and provide solutions or alternatives.
- Respond to high volume calls, ranging from 50+ outbound calls per day.
- Be able to create and maintain customer relationship.
- Provided bilingual support to Spanish-speaking customers, ensuring clear communication and understanding.
- Maintained organized customer database by updating records and documenting interactions effectively.
- Resolved customer concerns by directing them to appropriate management and following up on resolutions.
- Leveraged problem-solving skills to address customer issues and provide accurate solutions.
- Maintained productivity and quality standards at all times.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Overnight Stocker
Walmart
05.2021 - 02.2022
- Handling the restocking of shelves and/or inventory in the Walmart warehouse environment outside operation hours.
- Maintaining the look of the store and the merchandise via proper stocking and attractive displays.
- Overseeing and managing inventory stock items outside work hours.
- Disseminating his/her tasks according to Walmart’s procedures and guidelines.
- Liaising with vendors and drivers and engaging them with a positive attitude.
- Taking accurate records of inventory data manually or with the use of a computer.
- Ensuring and maintaining the cleanliness of the store by sweeping, mopping, and cleaning up spills.
- Ensuring that he/she verifies, inspects, and labels incoming orders and stores them in the appropriate areas.
- Assisted in unloading delivery trucks, ensuring timely and accurate distribution of merchandise to appropriate shelves.
- Organized and labeled inventory items to facilitate easy access and efficient restocking processes.
- Collaborated with team members to implement effective stocking strategies that optimized product visibility and accessibility.
- Monitored expiration dates on perishable items and removed any outdated products to maintain store quality standards.
- Maintained a clean and safe working environment by performing routine cleaning tasks and adhering to safety protocols.
- Verified incoming shipments against purchase orders to ensure accuracy and proper inventory management.
- Engaged with customers to provide assistance and information about products, enhancing their shopping experience.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Assisted in the training of new stock associates on proper stocking procedures and safety measures.
Department Manager
Walmart
10.2017 - 11.2018
- In charged of most of the activities in the departments assigned to me and ensuring that operations are carried out properly and in line with laid down rules and regulations.
- Organized items being sold at Walmart according to their categories and seasons.
- Reviewed profit and loss statement of the department, and maintained and organized the merchandise in accordance with merchandising layout plan of the company, which is also referred to as the planogram.
- Trained and developed team members on best practices for customer service and operational efficiency.
- Implemented process improvements that increased productivity and reduced operational costs.
- Maintained an organized merchandise layout to enhance customer shopping experiences.
- Conducted regular performance evaluations to provide constructive feedback to team members.
- Resolved customer complaints and issues promptly, ensuring a positive shopping environment.
- Led team meetings to communicate goals, expectations, and updates on departmental performance.
- Coordinated scheduling and task assignments for department staff to optimize workflow.
- Was in charge of a few subordinates to whom I delegated some of the tasks to, like proper placement of signage and arrangement of items on shelves.
- Did walk-through in the department to insure all task were done accordingly.
- Learned and became very knowledgeable regarding all items being sold in the department to better assist customers on how to locate particular items.
- Managed daily operations within the department, ensuring compliance with company policies and standards.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Monitored inventory levels and coordinated with suppliers to replenish stock as needed.
- Ensured compliance with safety regulations by conducting regular audits and training sessions.
- Facilitated open communication among staff to promote teamwork and a positive work culture.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Retail Specialist
GCI
11.2015 - 09.2017
- Maintained and organized files created by providing services such as wireless phone, cable and Internet services to customers.
- Maintained office supply. Involved in the sale of merchandise. Took and placed orders. Worked as a cashier and managed cash.
- Managed inventory for the store by making list of needed products, managed water/food supply and organized all products.
- Been the only employee at the store gave me a few other responsibilities such as keeping the store cleaned, helped customers with their installs via the phone and trouble shoot problems like fixing boxes and cables.
- Did many duties as assign to keep the store running smoothly.
- Telecommunications, Service Provider, Fort Greely, Alaska
- Assisted customers in selecting products that best fit their needs and preferences.
- Maintained a clean and organized store environment to enhance customer experience.
- Provided technical support to customers regarding product installations and troubleshooting.
- Processed transactions efficiently while maintaining accuracy in cash handling.
- Collaborated with team members to optimize stock rotation and inventory management.
- Addressed customer inquiries and concerns promptly to ensure satisfaction.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
SECRETARY
DeNiKo
10.2011 - 08.2013
- Create/Maintain/Organize files. Maintain office supply.
- Understand and carry out office workflow, applicable policies and procedures.
- Developed and maintain effective working relationship with internal and external personal.
- Extensive use of Microsoft Office software.
- Translated papers from English to Spanish or simply helped to understand them.
- Managed office supplies and equipment, ensuring availability and organization for daily operations.
- Coordinated travel arrangements and itineraries for team members, optimizing time and cost efficiency.
- Maintained electronic and physical filing systems, ensuring easy access to documents and records.
- Facilitated communication between departments, promoting efficient workflow and collaboration.
- Assisted in preparing presentations and reports, ensuring accuracy and adherence to deadlines.
- Conducted data entry and maintained databases, ensuring information was up-to-date and accurate.
- Monitored office inventory levels, placing orders to maintain adequate supplies for staff.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
Education
High School Diploma -
Carmen Belen Veiga
Juana Diaz, PR03-2010
Skills
- Can type 50 words per minute
- Bilingual (Fluent in English and Spanish)
- Tech and digital literacy
- Proficient in Microsoft office
- Can collaborate harmoniously with a dynamic variety of team members
- Responsible and Punctual
- Attention to detail
- Problem-solving
- Adaptability
- Leadership and team building
- Time management
- Self management and accountability
Timeline
Amazon Delivery Station Warehouse Associate
Amazon
03.2025 - Current
Bilingual Service Representative
South Charlotte Chevrolet
06.2022 - 05.2023
Overnight Stocker
Walmart
05.2021 - 02.2022
Department Manager
Walmart
10.2017 - 11.2018
Retail Specialist
GCI
11.2015 - 09.2017
SECRETARY
DeNiKo
10.2011 - 08.2013
High School Diploma -
Carmen Belen Veiga