Lisa Koontz

This position is a seasonal work at home opportunity.

I verify patient insurance coverage and remove invalid insurance and add valid insurance to patient profile.

I also verify patient demographics and correct where needed.

After completing these steps I ship their colonoscopy kit to them.

This position is data entry.

This is a seasonal work at home position.

I make outbound calls to patients to help them

register through their email for Zoom meetings with

their physician.

Calls slow down in July for doctors vacations

and from September to March.

The Covid-19 pandemic is still having an effect on

call volume.

I maintained computer and physical filing systems.

Established workflow processed and monitored daily productivity and implemented modifications to improve overall performance of personnel.

Managed office operations while scheduling patient appointments.

Verified patient files and their insurance.

Called insurance companies to verify coverage and

trouble shoot any unpaid claims.

I left this position due to doctor taking an early retirement as Covid-19 pandemic had a negative effect on business.

I was a call center agent.

I took inbound calls from guest staying at Disney World to book dining reservations, special events, and children's activities.

I was also required to transfer guest to other departments and answer any questions they may have concerning Disney resorts, dining, events, and any concerns a guest may have.

I also made recommendations and help plan their day.

I processed donations from multiple clients.

This process included cash, credit card, and checks.

I also updated addresses, phone numbers, and addressed comments.

I processed presciptions, submitted them to insurance companys, called Doctors for refills, call insurance companys for preauthorizations on prescriptions, ordered supplies and stocked shelves.