Nadia Ortiz
Lead Administrator
Chicago,IL
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
9
9
years of professional experience
Work History
Lead Administrator
Greater Good Restoration
Glen Ellyn, IL
04.2018 - Current
- Oversaw successful planning and execution of staff meetings, parties and events.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Updated aging reports based on daily audits.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Waitress
Chirrion
Oak Park, IL
10.2019 - 11.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Count the draw, to make sure it balance.
Claims Processor
Neighborhood Restoration
Elmhurst, IL
04.2016 - 11.2017
- Generated, posted and attached information to claim files.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Answered questions posed by insured.
- Prepared summaries of damage, payments and policy coverage.
- Resolved issues over phone with customers daily.
Cashier
Standard Parking
, IL
06.2014 - 01.2016
- Collect cash and/or coupons and maintain security of cash
- Make change and issue receipts or tickets to customers for each transaction
- Answer questions guests may have regarding directions or recommendations on where to dine or visit while in the city of Chicago.
Education
High School Diploma -
Reavis High School
Burbank, IL 05.2001 -
Skills
Documentation and reporting
Office administration
Financial leadership
Strategic planning
Technical Support
Office management
Coaching and mentoring
Timeline
Waitress
Chirrion
10.2019 - 11.2021
Lead Administrator
Greater Good Restoration
04.2018 - Current
Claims Processor
Neighborhood Restoration
04.2016 - 11.2017
Cashier
Standard Parking
06.2014 - 01.2016
High School Diploma -
Reavis High School
05.2001 -