Sean Thompson
Wheatland,CA
Summary
Mr. Thompson is a goal-oriented business professional who has consistently proven rapid growth and advancement in all that he has done in his life. He is a leader among his peers, detail oriented and driven to succeed by overcoming objections and facing all challenges. He has shown the prowess to represent his place of business with great care and determination. He can staff his business with highly qualified candidates to ensure the highest level of service. He has achieved a mastery of customer service, management and key processes that drive success.
Overview
25
25
years of professional experience
Work History
Game Designer, Creative Producer
Unreal Engine Software Development
Wheatland, CA
01.2021 - Current
- Developed graphics and layouts for custom product illustrations, company logos and Internet websites.
- Collaborated extensively with coders to take project goals, break each into job tasks and prioritize tasks for easier management.
- Trained and coached new hires and junior developers and shared insight into ways to meet tight deadlines and improve overall efficiency.
Auto Center Manager II & Certified Technician
Sears Auto Center
Antioch , CA
10.2010 - 12.2020
- Assigned and scheduled work of auto service staff handling 25+ vehicles per day.
- Hired and trained team to maintain and repair vehicles.
- Developed sales strategies to successfully increase per-customer revenue by as much as 25%.
- Used Point of Sale register system to complete transactions.
- Directed and supervised staff performance.
- Counted and balanced registers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Displayed merchandise for upcoming sales in visually appealing way.
- Instructed staff on procedures for handling difficult transactions.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Grew revenue by improving sales and service strategies.
- Managed 15 employees.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Mentored newly hired staff in upselling techniques to improve sales.
- Recruited, trained and led retail staff turning over 1.5 million in yearly revenue.
- Implemented processes to improve customer satisfaction and retention.
Financial Custodian
AssetMark
Walnut Creek, CA
01.2006 - 08.2010
- Data Entry for financial accounts Roth IRA
- Clerical, critical thinking, writing contracts, teamwork
- General office work, phones, fax, pc, windows software. 10key.
Dental Customer Service & Mailroom
Associated Third Party Administrators
Concord, CA
01.2001 - 12.2005
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered 150+ inbound calls per day and directed to individuals or departments.
- Reviewed account and service histories to identify trends and issues.
- Upheld privacy and security requirements established by HIPAA regulatory agencies.
- Exceeded company productivity standards on consistent basis.
Assistant Manager
Oak Warehouse
Pleasant Hill, CA
01.1998 - 12.2001
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Education
GED -
Loma Vista Adult Center
Concord, CA01.1997
Skills
Typing 65wpm, 10 key 11k keys per hour, switchboard phones, fax, copy, website design, computer manufacturing, network engineering, leadership, forklift experience, lube tire & battery technician References are available on request
Timeline
Game Designer, Creative Producer
Unreal Engine Software Development
01.2021 - Current
Auto Center Manager II & Certified Technician
Sears Auto Center
10.2010 - 12.2020
Financial Custodian
AssetMark
01.2006 - 08.2010
Dental Customer Service & Mailroom
Associated Third Party Administrators
01.2001 - 12.2005
Assistant Manager
Oak Warehouse
01.1998 - 12.2001
GED -
Loma Vista Adult Center